EDUCATION COORDINATOR - VETERAN SERVICES

Veteran Services Education Coordinator         

Classification: Exempt
Reports to: Director of Professional Development
Date: August 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Veteran Services Education Coordinator works as part of a team to design, deliver, and evaluate training for Veteran Services staff. In collaboration with the other Veteran Education Coordinator, this role ensures staff receive effective instruction that supports the delivery of high-quality case management services for Veterans. The position requires occasional travel to other Veteran Service offices to conduct training as needed.

Essential Functions

• Identify, oversee, and develop a training curriculum for new hires in the Supportive Services for Veteran Families (SSVF) program and tailor individual training plans according to the SSVF program roles.
  • Maintain consistent contact with new hires during the first three weeks of employment to provide support and address concerns.
• Ensure that all SSVF training is tracked, documented, and uploaded into VOA’s education and training software program (Relias).
• Provide training for all Veteran Services staff in various subject areas, including MANDT, Mental Health First Aid, and First Aid/Cardiopulmonary Resuscitation (CPR).
• Ensure that all conducted training is tracked, documented, and uploaded into VOANR’s learning management system
• Work with SSVF Program Managers and other designated trainers to ensure their knowledge and training are in alignment with the current training curriculum
• Provide additional training and support to SSVF staff as necessary, in consultation with SSVF leadership

Competencies

• Demonstrate effective communication skills, both oral and written, to facilitate training sessions and provide clear instructions.
• Track training data and information to monitor training progress and identify any trends in training retention and comprehension.
• Demonstrates a solutions-oriented and servant leadership approach in addressing training needs and supporting staff members.
• Adheres to ethical practice standards and upholds the organization's values.
• Consistently exhibits behaviors aligned with a posture of servant leadership and the organization's cultural values.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Occasional travel required. Travel will include both day and overnight trips as necessary for essential organizational and program-specific training.

Required Education, Experience, or Eligibility Qualifications

• A bachelor’s degree or 2 years of equivalent experience
• Must possess and maintain a valid driver’s license
• Must either be certified as a trainer or be able to obtain and maintain valid certifications as a trainer for Mental Health First Aid, MANDT
  • If not certified as a trainer, certification needs to be obtained within:
    • 6 months of hiring for:
      • Mental Health First Aid
      • MANDT

Preferred Education and Experience

• Bachelor’s degree in human services or related field
• Two years of experience in the non–profit sector
• One-two years of program management experience in the non-profit sector

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.