Nevada Cares Campus - Overnight Lead Support Staff

WHO WE ARE We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

vices.

PROGRAM AND LOCATION VOA is recruiting for an Overnight Lead Support Staff position for our Nevada Cares Campus. This is a full-time position Friday-Tuesday (Wednesday and Thursday off) from 1100 pm - 700 am the following day. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients can bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY

In addition to the Support Staff duties, the Lead Support Staff is responsible for leading their team in the daily responsibilities. The Lead Support Staff will first lead by example of their exemplary execution of shift responsibilities. The Lead Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES

• Responsible for performing daily work requirements to achieve established objectives of the Nevada Cares Campus.
• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Make sure information is reported in HMIS correctly.
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed to meet the health/sanitation requirements of the city and county.
• Complete shift logs, incident reports, and banning notices as appropriate.
• Respond to all client questions and concerns.
• Respond to all employee questions and concerns, provide direction to Support Staff as needed.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Check people into campus as needed.
• Maintain clear, thorough, routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.
• Assist Shelter Supervisors with Support Staff work assignments, the direction of duties, and scheduling as needed.
• Respond to and address Support Staff scheduling emergencies. Provide emergency shift coverage as needed.
• Serve as the point person for emergencies. Assess the immediacy of the emergency, and notify the Nevada Cares Campus Leadership team and Washoe County staff when appropriate.
• Report any noted issues, including staffing, client, personnel, safety, etc., to the appropriate Nevada Cares Campus Leadership team member.
• Perform other program-related duties as assigned.
• Responsible for assistance with client development.
• Support the Nevada Cares Campus Leadership team in implementing plans to assist the residents in successfully completing the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can impact the program’s security.
• Complete all shift logs, observation logs, incident reports, and banning notices.
• Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
• Direct available resources as required.
• Perform assigned leadership duties of Support Staff.
• Responsible for site activities and outcomes in the absence of the Shelter Supervisor.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
• Responsible for the assistance of training and development of new staff.
• Assist the Shelter Supervisor in department orientation and training new employees as requested to assure quality work outcomes.
• Identify ongoing training for new and existing staff and report needs to management.
• Serve as part of the program development team by providing information and support for developing quality operations.
• Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.
• Responsible for self-development.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.
  
  
  

EDUCATION AND EXPERIENCE

Must have a high school diploma or GED. Six months of experience working with the homeless population is required. Demonstrated ability to write accurate and timely reports. Experience leading or directing teams is highly desired. Homeless shelter experience preferred. Must have extensive knowledge of the shelter and outreach policies and procedures or the ability to interpret the policies and procedures and ensure adherence to the policies and procedures. Will have a demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and be willing to function as a team member. Computer skills required. A valid Nevada driver’s license, proof of insurance, and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED

Ability to interpret policies and procedures and answer questions.

Ability to proactively resolve problems.

Teamwork skills

Oral and written communication skills

Ability to de-escalate crisis situations and assist residents and staff in emergencies

Organizational skills

Computer skills

Analytical and decision-making ability

PHYSICAL REQUIREMENTS

Lift and move up to 40 pounds

Physically able to safely maneuver the weight distribution of a client in an emergency

Stand, walk, bend, stoop, and sit frequently

Climb stairs as needed

Kneel occasionally

USD $27.17 - USD $27.17 /Hr.