What are the responsibilities and job description for the Peer Support Specialist/Case Manager position at Volunteers of America North Louisiana?
About Us
Volunteers of America North Louisiana is a faith-based, nonprofit organization with a mission to provide opportunity, promote dignity, and inspire change in all who find their way to us. As a church without walls, we do this through personalized housing, health, and human services that benefit children and families, veterans, individuals with disabilities, and senior adults.
Founded in 1896 by social reformers Ballington and Maud Booth, Volunteers of America began as a movement of “volunteers” who were committed and sought to "reach and uplift" the American people. Volunteers of America North Louisiana began in Shreveport in 1935 with the opening of a shelter for women and children. Leading with our long-standing reputation and brand, the agency has grown to operate 40 programs, which tackle our communities’ most pressing issues and integrate our deep compassion with highly effective programs.
Thanks to our dedicated team of more than 350 employees, along with thousands of volunteers, donors, and supporters, we aim to give hope to thousands of people each year. We endeavor to attract qualified and caring individuals to consider a career with us and experience a collaborative culture that offers challenging, stimulating, and rewarding opportunities for
personal and professional growth.
Position: EpiCenter Peer Support Specialist/Case Manager
EpiCenter Peer Support Specialist/Case Manager
_________________________________________________________________________________________________
Position Type: Full-Time
Qualifications
Certified Peer Support Specialist
Personal lived experience with mental health recovery and ability to appropriately share that experience.
Bachelor’s degree in social work, psychology, human services, or related field preferred (or equivalent combination of experience and education).
Prior Experience In Behavioral Health Case Management Strongly Preferred.
Strong organizational, advocacy, and communication skills.
Ability to work effectively in a collaborative, multidisciplinary, trauma-informed team environment.
Salary Range
$18-$20 per hour depending on experience
Travel Required
Yes, some travel required
_________________________________________________________________________________________________
Benefits
Health Insurance
Dental & Vision Insurance
Accrue sick time and vacation time
Paid holidays
401K with matching after 1 year of service
This position pays hourly for billable and non-billable time.
_________________________________________________________________________________________________
Job Summary
The EpiCenter Program is seeking a dedicated Peer Support Specialist / Case Manager to join our team. This unique hybrid role combines the lived-experience expertise of a Peer Support Specialist with the structured responsibilities of a Case Manager. The position is designed to foster a recovery-oriented, person-centered, and trauma-informed environment that empowers individuals to achieve their goals and thrive in the community.
The Peer Support Specialist / Case Manager will support clients who qualify for the EpiCenter program through outreach, advocacy, and individualized care coordination. This includes helping clients access natural supports, community resources, and treatment services while also modeling hope, recovery, and resilience through shared lived experience.
Job Duties
Provide peer-to-peer support based on shared lived experience of recovery.
Model wellness and resiliency strategies to promote empowerment and self-advocacy.
Build trusting, recovery-focused relationships that encourage engagement in treatment.
Facilitate connections to natural supports and community resources.
Use personal recovery journey to reduce stigma, foster hope, and inspire clients.
Assist clients in developing individualized recovery and treatment goals.
Coordinate care between clients, families, natural supports, providers, and stakeholders.
Identify and help remove barriers to accessing services and supports.
Link clients with community resources such as housing, employment, healthcare, and social services.
Monitor progress toward goals and document services in accordance with program and regulatory standards.
About The Role
This position is designed for a professional who can bridge two critical functions: offering peer support grounded in lived experience while also providing case management that ensures clients have access to comprehensive care and resources. By combining these perspectives, the Peer Support Specialist / Case Manager plays a central role in supporting recovery, improving quality of life, and fostering community integration for individuals served by the EpiCenter Program.
Volunteers of America North Louisiana is a faith-based, nonprofit organization with a mission to provide opportunity, promote dignity, and inspire change in all who find their way to us. As a church without walls, we do this through personalized housing, health, and human services that benefit children and families, veterans, individuals with disabilities, and senior adults.
Founded in 1896 by social reformers Ballington and Maud Booth, Volunteers of America began as a movement of “volunteers” who were committed and sought to "reach and uplift" the American people. Volunteers of America North Louisiana began in Shreveport in 1935 with the opening of a shelter for women and children. Leading with our long-standing reputation and brand, the agency has grown to operate 40 programs, which tackle our communities’ most pressing issues and integrate our deep compassion with highly effective programs.
Thanks to our dedicated team of more than 350 employees, along with thousands of volunteers, donors, and supporters, we aim to give hope to thousands of people each year. We endeavor to attract qualified and caring individuals to consider a career with us and experience a collaborative culture that offers challenging, stimulating, and rewarding opportunities for
personal and professional growth.
Position: EpiCenter Peer Support Specialist/Case Manager
EpiCenter Peer Support Specialist/Case Manager
_________________________________________________________________________________________________
Position Type: Full-Time
Qualifications
Certified Peer Support Specialist
Personal lived experience with mental health recovery and ability to appropriately share that experience.
Bachelor’s degree in social work, psychology, human services, or related field preferred (or equivalent combination of experience and education).
Prior Experience In Behavioral Health Case Management Strongly Preferred.
Strong organizational, advocacy, and communication skills.
Ability to work effectively in a collaborative, multidisciplinary, trauma-informed team environment.
Salary Range
$18-$20 per hour depending on experience
Travel Required
Yes, some travel required
_________________________________________________________________________________________________
Benefits
Health Insurance
Dental & Vision Insurance
Accrue sick time and vacation time
Paid holidays
401K with matching after 1 year of service
This position pays hourly for billable and non-billable time.
_________________________________________________________________________________________________
Job Summary
The EpiCenter Program is seeking a dedicated Peer Support Specialist / Case Manager to join our team. This unique hybrid role combines the lived-experience expertise of a Peer Support Specialist with the structured responsibilities of a Case Manager. The position is designed to foster a recovery-oriented, person-centered, and trauma-informed environment that empowers individuals to achieve their goals and thrive in the community.
The Peer Support Specialist / Case Manager will support clients who qualify for the EpiCenter program through outreach, advocacy, and individualized care coordination. This includes helping clients access natural supports, community resources, and treatment services while also modeling hope, recovery, and resilience through shared lived experience.
Job Duties
Provide peer-to-peer support based on shared lived experience of recovery.
Model wellness and resiliency strategies to promote empowerment and self-advocacy.
Build trusting, recovery-focused relationships that encourage engagement in treatment.
Facilitate connections to natural supports and community resources.
Use personal recovery journey to reduce stigma, foster hope, and inspire clients.
Assist clients in developing individualized recovery and treatment goals.
Coordinate care between clients, families, natural supports, providers, and stakeholders.
Identify and help remove barriers to accessing services and supports.
Link clients with community resources such as housing, employment, healthcare, and social services.
Monitor progress toward goals and document services in accordance with program and regulatory standards.
About The Role
This position is designed for a professional who can bridge two critical functions: offering peer support grounded in lived experience while also providing case management that ensures clients have access to comprehensive care and resources. By combining these perspectives, the Peer Support Specialist / Case Manager plays a central role in supporting recovery, improving quality of life, and fostering community integration for individuals served by the EpiCenter Program.
Salary : $18 - $20