Healthcare Navigator

POSITION TITLE: Healthcare Navigator

LOCATION: Beckley, WV

STATUS: Full Time, Salaried, Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Senior Director of Veteran Services

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

• Loan forgiveness options through federal programs
  
  
  

(National Health Corp & Public Service Loan Forgiveness)

• All company paid benefits and paid time off effective day one
  
  
  

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

• This position requires a Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; a person with nine (9) years of experience in the field and no degree; or a veteran with six (6) years of experience in the field.
• The SSVF Healthcare Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and the case management team. The position requires timely, appropriate, and equitable Veteran-centered care to be provided with the Veteran’s treatment team.
• The Healthcare Navigator is the primary Case Manager for all Veterans placed in hotels by the SSVF program and works collaboratively with the treatment team andthe Veteran to identify and address systems challenges for enhanced care coordination as needed.
• The Senior Healthcare Navigator is a liaison between all SSVF Healthcare Navigators and Veteran Services leadership, as well as the main trainer for new and existing staff.
• Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
• Must complete required case management training within 90 days of hire and complete all VA-required training for SSVF personnel and Healthcare Navigators.
  
  
  

RESPONSIBILITIES:

• Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
• Purpose of assessment is to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.
• The assessment highlights the Veteran’s strengths, limitations, risk factors, internal/external supports and service needs to optimize the Veteran’s ability to access and maintain health care services.
• Provides case management duties, including:
• Meet and set up appointments with Veteran and treatment team through virtual means/telehealth.
• Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
• Perform assessments, develop/monitor case plans, and conduct necessary follow-up activities.
• Establish linkages with appropriate agencies and service providers in the area/community.
• Provide referrals and resources
• Educate participants on issues, such as supportive services available and participant rights.
• Provide supportive services to participants.
• Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
• Demonstrate good clinical judgement in decision making regarding participants.
• Demonstrate ability to relate to Veterans and their families in a culturally competent manner.
• Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.
• Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers.
• Serve as a resource for education and support for Veterans and their families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
• Participates in the development of the Veteran’s care plan with an emphasis on community services, outreach, and referrals needed for the Veteran:
• The plan is developed in collaboration with the Veteran, their family, and their treatment team and is regularly reviewed by the SSVF Healthcare Navigator and Veteran to identify non-clinical barriers and to provide resources and referrals needed to support adherence.
• Evaluates effectiveness of the resources and referrals provided and makes modifications to ensure provision of high-quality care and interventions.
• Monitors Veteran’s progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate.
• Identifies concerns and/or questions about the Veteran’s treatment or medications and develops open communication with the provider or treatment team.
• Collaborates with other providers in the ongoing reassessment of the Veteran’s health care needs.
• Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care and follows care plan to facilitate adherence and collaborates with community providers to maximize the use of VA and community resources.
• Advocate for the Veteran, integrating cultural values into their care plan.
• Assists Veteran in identifying methods to monitor progress toward meeting health goals and provides ongoing follow-up.
• Provides health education services, materials, and referrals to Veteran and their family, based on individual needs.
• Collaborates and regularly communicate with Veteran’s treatment team members to appropriately assess and address the needs of each Veteran.
• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
• Develop relationships with community partners, VA staff, and other referral networks.
• Comply with all policies and procedures of the program and the Council on Accreditation.
  
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.