What are the responsibilities and job description for the Training Coordinator position at Volunteers of America, Inc.?
Care with Heart. Work with Purpose.
Volunteers of America National Services (VOANS) is seeking a The Training Coordinator that provides logistical and administrative support for the training, education, and quality functions serving the Volunteers of America National Services (VOANS) affordable housing portfolio of 235 properties and 13,600 housing units in thirty-seven (37) states and Puerto Rico.
Schedule: Monday-Friday 8:00 AM-5:00 PM
Location: Remote
Pay Range: $67,000 - $76,000 based on experience
Why You’ll Love It Here
- Opportunity to shape strategy and drive organization-wide impact
- Collaborative executive leadership team that values partnership and accountability
- High-visibility role influencing performance, processes, and outcomes
- Cross-functional collaboration across operations, finance, and clinical teams
- Culture that empowers leaders to innovate, improve, and build strong teams
What We Offer
- Comprehensive Medical, Dental & Vision Insurance
- 403(b) Retirement Plan with Discretionary Employer Contribution
- Generous Paid Time Off (Vacation, Holidays & Sick Leave)
- Life Insurance & Short-Term Disability Coverage
- Employee Assistance Program for personal and professional support
- Wellness Incentives (up to $350 annually)
- Early Pay Access (up to 50% up to $1000 of earned wages)
- Career Development Opportunities
What You Bring (Requirements)
• Bachelor's degree or equivalent required.
• Five (5) years of administrative and/or project management experience.
• Knowledge of learning management systems and online learning required; experience coordinating and hosting live online webinars preferred.
• Knowledge of HUD and LIHTC programs desirable.
What You’ll Be Responsible For
Training & Event Coordination:
• Serve as logistical and administrative support for the VOANS housing training track at annual meetings, the housing operations learning series, and Housing Operations Shared Leadership Network meetings, including meeting planning and material preparation.
• Coordinate and host live online webinars and virtual training sessions, including scheduling, registration, technology setup, facilitation support, and attendance tracking.
• Track training completion and prepare reports on participation, compliance with required training, and program effectiveness.
LMS & Customer Service Hotline:
• Manage Housing Quality & Education technology tools, including the VOANS Housing learning management system (LMS) and the Customer Service Hotline.
• Maintain LMS course catalogs, user accounts, enrollments, and completion records; troubleshoot user issues and coordinate with vendors as needed.
• Coordinate customer service requests from residents and other external parties requiring specialized support; manage, follow up on, and report out issues that are delicate in nature to the Director of Housing Quality & Education, Affiliates, and the Office of Legal Affairs, as appropriate.
Standards, Policies & Communications:
• Assist the Director of Housing Quality & Education in the development of training standards, policies, and procedures, and disseminate information to housing personnel on a timely basis.
• Support the monitoring of standards and policy acknowledgment across the portfolio, maintaining accurate records of distribution and receipt.
Network Support & Special Projects:
• Provide staff support to the Housing Operations Shared Leadership Network (Network Chair, committees, and the Director, Housing Quality & Education), including preparation of agendas, meeting materials, and minutes.
• Manage project implementation and other special requests as assigned by the Director, Housing Quality & Education.
• Perform all other duties as assigned by the Director, Housing Quality & Education.
About Volunteers of America National Services
Volunteers of America National Services (VOANS) is a mission-driven organization dedicated to delivering high-quality healthcare, housing, and supportive services to those in need across the country. We serve seniors, veterans, individuals with disabilities, and families through innovative programs that promote dignity, independence, and well-being. With a strong commitment to compassion, integrity, and service, VOANS operates across multiple healthcare and housing settings nationwide. Our teams are united by a shared purpose, to strengthen communities and make a meaningful difference in the lives of those we serve every day.
At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.