What are the responsibilities and job description for the Youth Shelter Supervisor - Crosswalk position at Volunteers of America Eastern Washington?
Description
We’re growing at Crosswalk!
In September 2025, Volunteers of America (VOA) proudly opened the new Crosswalk Youth Shelter—a modern, purpose-built facility designed to expand and enhance services for youth ages 13–17 who are experiencing homelessness or family crisis. This beautiful new space allows us to increase capacity, provide on-site education and vocational programming, and strengthen pathways to stability and independence for Spokane’s youth.
We’re seeking a Crosswalk Shelter Supervisor to join our leadership team and help shape this exciting next chapter. This full-time, hourly position is based in Spokane, WA, with a schedule primarily in the evenings and at least one weekend shift per week. Because Crosswalk operates 24/7, flexibility is essential—this role includes carrying the on-call phone at least one week per quarter and providing shift coverage or support during that time to ensure consistent, high-quality care for the youth we serve.
About Us
At Volunteers of America (VOA) Eastern Washington & Northern Idaho, we serve people and communities with a spirit of hope and compassion.
We are a mission-driven behavioral health organization delivering housing-first, trauma-informed, and recovery-oriented services to individuals and families impacted by homelessness, poverty, and behavioral health challenges.
Our programs span a continuum of care—including permanent supportive housing, youth and family services, low-barrier shelters, and medical respite programs—all grounded in our belief that every person deserves safety, dignity, and the opportunity to thrive.
Position Summary
The Crosswalk Shelter Supervisor provides on-site leadership and operational oversight for Spokane’s only 24/7 low-barrier youth shelter, ensuring compliance with DCYF and WAC requirements while fostering a safe, supportive, and empowering environment for youth ages 13–17.
This position supervises shelter staff, coordinates daily operations, and promotes a team-based approach centered on consistency, accountability, and growth. The Supervisor also plays a key role in maintaining documentation, data reporting, and grant compliance—all while modeling the compassion and professionalism that define VOA’s approach to care.
Key Responsibilities
- Supervise, train, and support Crosswalk staff to ensure high-quality, youth-centered services.
- Lead evening operations, oversee staffing coverage, safety, and shift transitions.
- Maintain compliance with WAC and DCYF licensing standards.
- Review intakes within 24–48 hours and ensure safety protocols and mandatory reporting requirements are met.
- Model and train staff in trauma-informed, harm-reduction, and positive youth development practices.
- Ensure accurate documentation, data entry, and reporting for contract and grant compliance.
- Support internal and external audits, inspections, and compliance reviews.
- Build and maintain collaborative relationships with schools, agencies, and community partners.
- Promote a team culture of empathy, accountability, and continuous improvement.
Requirements
Option 1 – Master’s Path
- Master’s degree in Social Work, Psychology, Counseling, or related field
- 1 year experience working with children, adolescents, or young adults
- 1 year of supervisory, lead, or team coordination experience
Option 2 – Bachelor’s Path
- Bachelor’s degree in Social Services, Human Development, or Behavioral Science
- 2 years of experience working with children, adolescents, or young adults
- 1 year of supervisory or leadership experience
Option 3 – Experience Path
- 5 years full-time experience in behavioral health, housing, or social services
- Includes staff supervision or mentoring experience
Additional Requirements
- Minimum of 1 year direct supervisory experience
- Strong organizational, communication, and crisis management skills
- Commitment to equity, inclusion, and trauma-informed care principles
Our Mission
At VOA, we don’t just say “Seeing People First, Empowering All to Thrive” — we live it.
Join a team that values collaboration, compassion, and purpose-driven work. Every shift at Crosswalk is an opportunity to change lives and help Spokane youth build safer, stronger futures.
Salary : $28