What are the responsibilities and job description for the Community Manager – Supportive Housing position at Volunteers of America Eastern Washington?
Description
About the Role
As a Community Manager, you'll oversee the daily operations of VOA's supportive housing properties, ensuring communities are safe, compliant, and well-maintained while supporting positive resident experiences.
This is not a traditional property management role. Our residents often face barriers to housing stability, so we're looking for someone who can balance compliance and lease enforcement with professionalism, empathy, and strong problem-solving skills.
Requirements
Key Responsibilities:
- Manage daily property operations and resident relations
- Oversee leasing, move-ins, and applicant screening
- Ensure compliance with HUD, LIHTC, Fair Housing, and agency requirements
- Maintain resident files, certifications, and required documentation
- Coordinate property maintenance and unit inspections
- Collect rent and maintain operational records
- Address resident concerns and lease-related issues
- Collaborate with supportive services staff to promote housing stability
Who we are looking for:
This role is a strong fit for someone who-
- Has 2 years of property management experience
- Understands affordable housing or multifamily housing operations
- Can manage compliance while building positive resident relationships
- Is organized, detail-oriented, and comfortable managing competing priorities
- Communicates effectively and handles difficult situations professionally
Preferred:
- HUD and/or LIHTC experience
- CAM, CPM, or similar certification
- Supportive housing or human services experience
Requirements:
- High School Diploma or GED
- Valid Driver's License
- Ability to maintain auto liability insurance
- Ability to pass background checks
- Must be at least 21 years old
Compensation and Benefits:
- Competitive hourly pay
- 100% employer-paid medical, dental, and vision insurance (approx. $12,000–$15,000 annual value)
- Employer-paid life insurance and long-term disability
- Generous PTO and sick leave
- 8 paid holidays plus up to 5 floating holidays
- 403(b) retirement plan
- PSLF-eligible employer
- Ongoing training and professional development
- Free EV charging at our main location
About VOA
Volunteers of America Eastern Washington & Northern Idaho provides housing, shelter, behavioral health, and supportive services throughout the region.
If you're an experienced property management professional who believes housing can be a platform for stability and success, we'd love to hear from you.
Salary : $12,000 - $15,000