Pharmacy Technician

Pharmacy Technician – Independent Community Pharmacy

Volunteer Pharmacy is seeking a dependable, friendly, and motivated Pharmacy Technician to join our team.

We are an independent community pharmacy focused on providing excellent patient care and personalized service. We are looking for someone who works well in a busy pharmacy environment, communicates professionally with patients and coworkers, and takes initiative to keep the workflow moving.

The ideal candidate is organized, efficient, comfortable multitasking, and willing to help wherever needed. We are a team-oriented pharmacy, so we are looking for someone who notices what needs to be done and steps in without having to be repeatedly directed.

Responsibilities

The Pharmacy Technician will assist pharmacists with daily pharmacy operations, including:

• Entering and processing prescriptions accurately and efficiently.
• Filling prescriptions under pharmacist supervision.
• Answering incoming telephone calls promptly and professionally.
• Assisting patients at the prescription counter and drive-thru.
• Processing prescription insurance claims and troubleshooting common third-party rejections.
• Communicating with patients regarding prescription status, refills, insurance issues, and other routine pharmacy matters.
• Contacting prescriber offices when appropriate and documenting communications accurately.
• Receiving prescription orders, refill requests, and electronic prescriptions according to pharmacy procedures.
• Maintaining accurate patient demographics, insurance information, allergies, and other pharmacy records.
• Preparing prescriptions for pharmacist verification.
• Processing prescription payments and operating the pharmacy point-of-sale system.
• Assisting with prescription pickup, shipping, and other medication-delivery processes.
• Managing prescription inventory, including receiving orders, stocking medications, rotating inventory, and monitoring expiration dates.
• Assisting with inventory counts and identifying medications or supplies that need to be reordered.
• Following all pharmacy policies and procedures relating to HIPAA, patient confidentiality, medication security, controlled substances, and pharmacy operations.
• Maintaining a clean, organized, and professional work environment.
• Supporting pharmacists and other technicians to maintain an efficient workflow throughout the day.
• Helping resolve patient concerns professionally and involving the pharmacist when appropriate.
• Performing other pharmacy-related duties as needed.

What We’re Looking For

We are looking for someone who:

• Provides genuinely friendly and professional customer service.
• Is dependable and arrives on time and ready to work.
• Can work efficiently while maintaining accuracy and attention to detail.
• Is comfortable answering phones and communicating directly with patients.
• Can manage multiple tasks and prioritize appropriately in a busy pharmacy.
• Takes notes, follows established procedures, and retains training.
• Accepts feedback well and applies it.
• Looks for opportunities to help coworkers and improve workflow.
• Takes initiative rather than waiting to be told every task that needs to be completed.
• Works well independently while also being a strong team member.
• Maintains a professional attitude in interactions with patients, coworkers, prescribers, and other healthcare professionals.
• Understands that patient care and pharmacy responsibilities take priority during scheduled work hours.

Qualifications

• Previous retail or community pharmacy experience is strongly preferred.
• Tennessee Pharmacy Technician registration must be current or obtained as required for employment.
• National pharmacy technician certification is preferred but not required unless otherwise required for the position.
• Experience with pharmacy software and prescription insurance billing is preferred.
• Strong computer, data-entry, communication, and customer-service skills are required.
• Must be able to maintain patient confidentiality and comply with HIPAA and all applicable pharmacy regulations.
• Must be able to work accurately and efficiently in a fast-paced environment.

Experience working in an independent pharmacy is a plus.

About Volunteer Pharmacy

Volunteer Pharmacy is an independently owned community pharmacy serving patients with traditional prescription services as well as specialized pharmacy services. Because we are an independent pharmacy, our team members have the opportunity to develop relationships with our patients and play an active role in their care.

We value accuracy, integrity, initiative, teamwork, excellent customer service, and personal accountability.

We are looking for someone who wants to become a valuable part of our pharmacy team—not simply someone looking for a place to clock in and out.

Qualified candidates should submit a current résumé along with their availability.

Work Location: In person