Administrative Case Manager

Provide care management to adults and children focusing on strengths of individuals and families. Provide case management services to adults who have alcohol and drug treatment issues or co-morbid health problems. Care management services assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services.

Care Management services as outlined in the TN Health Link model perform six distinct activities: Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care and Health Promotion. Care Management as a service is provided both at the office and also within the community as appropriate to the needs being addressed.

Specific duties include:

1. – Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan (as needed).

2. – Participate in the patient’s physical health treatment plan as developed by their primary care provider as necessary. Support scheduling and reduce barriers to adherence for medical and behavioral health appointments. Proactive outreach and follow up with primary care and behavioral health providers.

3. – Identify and facilitate access to community supports (food, shelter, clothing, employment, legal, entitlements and all other resources). Communicate patient needs to community partners. Provide information and assistance in accessing services.

4. – Provide high-touch in-person support to ensure treatment and medication adherence. Provide caregiver counseling and training. Identify resources to assist individuals and family supporters.

5. – Provide additional high touch support in crisis situations. Participate in development of discharge plan for each hospitalization. Develop a systemic protocol to assure timely access to follow-up care post discharge. Establish relationships with other treatment settings. Communicate and provide education.

6. – Education the patient and his/her family on independent living skills with attainable increasingly aspirational goals.

Other Duties:

1. Reports / Record keeping

Track billing for grant service recipients to ensure proper billing

2. Engagement

· Treat consumers with respect as individuals.

· Connect in a positive manner with consumers, family members and other natural supports.

· Solicit consumer opinions and input.

· Listen and respond with respect.

3. Promote the Care Management Team

· Actively participate in team process and utilize team resources.

· Meet with team on scheduled staff meetings and discuss any concerns regarding working with consumer, etc.

· Employ good communication skills (listening, reflecting, role model, etc.)

· Report and share information promptly with doctor, team, and others, as appropriate.

4. Screen and assess enrollees to determine eligibility

• Answers telephone, screens calls, and takes messages
• Greets and processes all clients or visitors entering area
• Collects and receipts client payments
• Reconciles collections and processes to appropriate office daily
• Maintains schedules for therapist and physicians
• Processes all intake paperwork
• Processes all transfers
• Handles emergency situations in a calm and professional manner and routes calls to crisis team
• Demonstrates basic word processing skills
• Keeps reception and waiting room neat
• Various clerical assistance to therapists and physicians

EDUCATION/EXPERIENCE

Must have a Bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences and at least two (2) years of paid work experience in the behavioral health setting. Strong computer skills including use of Microsoft Word/Excel preferred.

Pay: From $18.27 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $18