What are the responsibilities and job description for the Customer Service Representative position at Voluntary Purchasing Groups, Inc.?
Customer Service/Order Entry Representative
- Enter accurate orders in a timely manner.
- Manage distribution sales orders through all order statuses.
- Order entry.
- Calculate EA to CS quantities.
- Understand credits and returns.
- Manage freight charges.
- Schedule shipping dates.
- Send shipping notices.
- Ensure orders are verified and in picking status.
- Working relationship with shipping and transportation.
- Invoice shipped orders timely.
- Build relationships with customers.
- Customer setup as needed.
- Understand "Bill to" and "Ship to" relationships.
- Understand distributors, dealers, hardware, etc.
- Partner with sales force for customer requests.
- Understand private packaging order processing.
- Manage customer service phones and email boxes.
- Cross train for all department tasks.
- Computer and math skills required.
- Multi-tasking and customer service oriented.
Voluntary Purchasing Groups, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Required)
- Data Entry: 1 year (Required)
Work Location: In person
Salary : $15 - $17