Copy of Paratransit Dispatcher & Scheduler (Part Time)

Make a difference every day Apply today and help keep our community moving. We are seeking a Part-Time Dispatcher & Scheduler to work out of our Yorkville office, Monday through Friday from 5:00 AM to 10:00 AM.

At Voluntary Action Center, we support seniors and individuals with disabilities in staying connected to essential services and their community. In this role, you will play a vital part in keeping our transportation services running smoothly, helping coordinate rides that make a meaningful impact in people’s lives.

What You’ll Do

• Schedule and update daily transportation routes
• Answer calls and assist clients and drivers
• Share delays, changes, and updates
• Use scheduling and mapping software
• Help ensure safe, reliable, on-time service
• Check vehicles due for maintenance and prepare service lists
• Review and confirm rides at the end of the day

Why Join VAC?

• Purpose-driven work where you see the impact of what you do every day
• Generous paid time off
• Paid holidays & bereavement leave
• Employee Assistance Program (EAP)
• Opportunities for growth and development
• A supportive, mission-focused team culture

What We’re Looking For

• High school diploma or equivalent required
• Two years of related experience preferred
• Dispatching or transportation experience a plus
• Valid Illinois driver’s license with a clean driving record
• Strong communication and customer service skills
• Ability to stay organized and handle multiple tasks
• Comfortable using computers and phone systems
• Positive, team-oriented attitude

Physical Requirements

This role involves a mix of sitting, standing, and movement throughout the day, with occasional lifting up to 50 lbs. Requires the ability to operate a vehicle and standard office equipment, along with strong vision, hearing, and coordination. Must be able to meet DOT medical requirements for public transit drivers.

Voluntary Action Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, marital status, veteran or military status or any other status protected by law.