What are the responsibilities and job description for the Desktop Support Technician position at Voluble Systems LLC?
The Service Provider will provide and maintain the following duties and responsibilities:
Imaging and Deployment of Computers:
Preparing desk-facing devices (including but not limited to laptops, desktops, phones, and printers) using OIT standard methods. Also, the installation of software, drivers, and updates before deploying the device to the intended user.Device Surplus:
Breaking down and removing hard drives from out-of-warranty or disabled devices, cataloging them, and transporting them to their location of destruction.Asset Management:
Maintaining accurate information within OIT s asset management systems or all desk facing devices (including but not limited to laptops, desktops, phones, and printers)Incident Ticket Completion
Providing customers with break-fix tier one and two troubleshooting support to be tracked within the Service Now ticketing system. These tickets will be completed within the SLA time limit.Task Ticket Completion:
Provide customers with tier one and two serviceable action items including software installation, device setup, device transportation/removal, shipping, and other non-break-fix action items. These tickets will be completed within the SLA time limit and kept up to date with notes at minimum once per week until resolved.Multi Agency Assistance:
The contractor will be asked to assist one or more of the following agencies and is expected to be able to travel and have a mode of transportation between agencies in the Denver Metro area.Vulnerability remediation
Office move support
Peripheral support: Monitors, docks, printers, headsets,etc.
Onboarding and offboarding End User support
Meeting Attendance:
Attend project update and status alignment meetings.