Operations Manager – Fulfillment & Distribution

Operations Manager – Fulfillment & Distribution

Role Level: Mid-Level Manager

Reports To: Senior Operations Leadership

Role Type: Execution & Operations-Focused

***This position is not available for relocation

Role Overview

The Operations Manager – Fulfillment & Distribution is responsible for executing day‑to‑day operations across company locations that function as fulfillment centers, not traditional retail stores. This role is accountable for ensuring efficient, accurate, and profitable order fulfillment through disciplined execution, standardized processes, and operational systems.

It is an execution‑heavy leadership role focused on operational efficiency, fulfillment performance, labor productivity, and consistent process adherence. Revenue impact is driven through speed, accuracy, cost control, and capacity utilization, not walk‑in sales.

Primary Objectives

• Operate stores as high-performance fulfillment centers
• Drive revenue through efficient execution and throughput
• Improve profitability through labor efficiency, process discipline, and waste reduction
• Implement, standardize, and enforce operational systems and processes

Key Responsibilities

Fulfillment Operations

• Oversee daily fulfillment activities
• Validate orders are picked, staged, and delivered accurately and on time
• Resolve bottlenecks impacting operations

Operational Execution & Efficiency

• Standardize and uphold all Voltrio standard operating procedures (SOPs) across locations
• Standardize and uphold consistency in workflows, layouts, labeling, and material handling
• Identify inefficiencies and execute process improvements
• Carryout and Improve all KPI’s

Process & Systems Implementation

• Help build and maintain scalable operational systems
• Present and follow up on relevant data daily, weekly, etc.
• Use data and metrics to drive daily execution decisions

Profitability & Cost Control

• Manage and mitigate controllable costs within operations
• Improve margins through waste reduction, efficiency, and execution
• Review inventory for accuracy, opportunities, and efficiencies

Team Leadership

• Lead warehouse and fulfillment teams with clear expectations
• Hold team members accountable to standards and performance
• Train staff on processes, safety, and execution expectations and continually inspect results
• Create a culture of safety, urgency, ownership, and accountability
• Partner with leadership on continuous improvement initiatives

Core Values:

• Desire to Succeed: Commitment to achieving goals and driving team performance.
• Always Positive: Foster an uplifting atmosphere for both employees and customers.
• Do the Right Thing: Uphold integrity and fairness in all decisions.
• Values Our Reputation: Respect the company's history and relationships within the community.
• Authentically Humble Yet Hungry: Balance humility in leadership with ambition for growth and excellence.

Safety & Compliance

• Maintain a zero‑incident safety culture
• Ensure compliance with all safety standards and procedures
• Conduct regular safety audits and training
• OSHA 10 required or to be completed in first 30 days

Behavioral Expectations

• Execution‑focused, not theoretical
• High accountability for results
• Process‑driven and detail‑oriented
• Comfortable holding teams to standards
• Data‑driven decision maker
• Hands‑on leadership style

Physical Expectations

• Sitting up to 8 hours per days
• Standing up to 8 hours per day
• Lifting 75 lbs on occasion
• Ability to drive forklift
• Visual acuity for completion

Requirements:

• 5 years operational leadership with proven results
• Self Motivated
• Data Driven
• Computer Efficient
• DOT NFPA Standard Knowledge
• Electrical Knowledge is a plus

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development and certification opportunities

Voltrio- A Tristate Armature Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Tristate is also a certified TN Drug Free Workplace.

The salary and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.