Healthcare Customer Service Representative

Volt is immediately hiring for Healthcare Customer Service Representatives in Cary NC.

• Full-time & Part-time schedules available
• Competitive pay: $20.40 - $22.00 per hour

As a Healthcare Customer Service Representative, you will:

• Answer high-volume inbound calls from patients and customers regarding prescription status, billing questions, account information, and shipment updates
• Make outbound calls to coordinate medication deliveries and collect payment information
• Maintain accurate patient records and documentation within internal systems
• Assist patients with prescription refills, medication shipment tracking, and insurance-related inquiries
• Resolve customer concerns while providing exceptional patient care and support
• Escalate clinical questions to pharmacists, nurses, and healthcare professionals as appropriate
• Document detailed call notes and customer interactions
• Support prescription fulfillment and healthcare operations through accurate data entry
• Report adverse events and product complaints according to company guidelines
• Achieve quality, productivity, compliance, and customer satisfaction goals

This is a full-time or part-time opportunity.

Schedules:

Full-Time: Monday - Friday, 11:30 AM - 8:00 PM

Part-Time: Monday, Tuesday and Friday, 8:00 AM - 4:30 PM

Paid Training: Monday - Friday, 9:00 AM - 5:30 PM (8-12 weeks)

Required Qualifications:

• Minimum 1 year of recent high-volume call center experience
• Minimum 1 year of customer service experience
• Ability to type at least 35 WPM accurately
• Strong communication, active listening, and problem-solving skills
• Experience handling inbound and outbound calls
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong data entry and documentation skills
• Ability to multitask in a fast-paced customer service environment
• Excellent attention to detail and organizational skills
• Proven attendance record and schedule adherence

Preferred Qualifications:

• Healthcare customer service experience
• Pharmacy support experience
• Patient services or patient coordinator experience
• Medical office or healthcare administration experience
• Insurance verification or claims support experience
• Administrative or clerical experience
• Knowledge of prescription processing and medication fulfillment
• Experience maintaining confidential patient records

Pay Rate: $20.40 - $22.00 per hour

 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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