AUTONOMOUS VEHICLES - Operations Delivery Lead (LAKE NONA, FL)

The Operations Delivery Manager is a mission-critical field-facing delivery leader within Volkswagen Group of America’s Autonomous Driving, Mobility, & Transport (ADMT) operations enablement organization. The role serves as the primary on-site interface to operator customers (e.g., contractors, partners, or subsidiaries) responsible for running the autonomous mobility service day-to-day. The Operations Delivery Manager ensures operators are fully equipped to launch, operate, and continuously improve service performance—covering hub setup, fleet in-fleeting readiness, training orchestration, operational assessments, and a structured transition into steady-state support and incident management. 

Operator Launch Readiness & On-Site Deployment (30%)

• Serve as the primary on-site contact during launch and transition phases to drive operational readiness at the hub and in live service
• Guide operator teams through hub setup, required infrastructure/processes/roles, and service-quality standards
• Coordinate key launch workstreams (e.g., facility readiness, tooling, installation readiness, operational checklists) and ensure execution against milestones

Operational Issue Resolution, Escalations & Stabilizations (20%)

• Identify, troubleshoot, and resolve operational challenges on-site; manage local escalations and coordinate internal experts across functions
• Drive stabilization actions during ramp-up, ensuring operational standards are adhered to and risks are mitigated
• Implement structured root-cause analysis and corrective actions; track issues to closure and prevent recurrence via process improvements

Stakeholder, Partner & External Agency Management (20%)

• Bridge on-site execution with broader business objectives by aligning operator needs, customer expectations, and internal commercial/operational processes
• Engage and coordinate with external stakeholders (e.g. emergency services, local authorities, regulator bodies) to support operational readiness and compliance
• Maintain strong working relationships with operator leadership and front-line staff to reinforce standards, readiness, and continuous improvement

Training Orchestration, Enablement & Knowledge Transfer (15%)

• Organize and coordinate operator staff training (Fleet operations tools, digital platforms, operational best practices), partnering with internal training/academy teams for delivery
• Ensure operators have the right documentation and operational guidance; contribute to knowledge base assets and standard work where needed
• Support operator capability-building to reduce dependency on on-site support over time

Assessments, Handover to Steady-State & Support Model Integration (10%)

• Steer and conduct hub and operator assessments to validate readiness and identify gaps
• Prepare and execute structured handover to steady-state operations by integrating the operator into B2B Support and aligning with global incident management / operational guidance systems
• Define/confirm “definition of done” for launch and transition gates; ensure operational ownership is clear post-handover

Continuous Improvement, Standardization & Product Feedback Loop (5%)

• Document lessons learned and share best practices to standardize delivery playbooks across regions and customers
• Provide structured operational insights to inform product/service improvements and to support product development with field feedback

Years of Relevant Experience:

• 5 years of relevant professional experience in operations delivery, operator enablement, fleet/mobility operations, program/project delivery, or customer operations – including managing operational launches end-to-end

Education:

• Bachelor’s degree or equivalent practical experience (Engineering, Logistics/Supply Chain, Operations, Business, or related field)

Skills:

• Operational Excellence & Field Execution: Proven ability to set up and stabilize field operations (hub readiness, fleet readiness, SOPs, workforce enablement) while minimizing operational risk and meeting customer expectations
• Stakeholder Management: Strong cross-functional collaboration across Product/Engineering, Safety, Support, Legal/Policy, and external partners/operators
• Structured Problem Solving: Proactive issue identification, escalation management, and continuous improvement at the “working level” in fast-paced environments
• Communication: Clear written/verbal communication; ability to translate complex operational needs into executable plans and to create operator-ready documentation
• Adaptability & Autonomy: Comfortable operating independently on-site during launches/ramp-ups, balancing multiple priorities and tight timelines

Specialized Skills:

Required

Desired

• Experience delivering launch transition to steady-state operations for a mobility, transportation, or fleet service
• Working knowledge of operational infrastructure relevant to fleet operations (e.g., facilities/hubs, network connectivity, charging, tooling, safety processes)
• Proficiency in project management tools (e.g., Jira/Confluence, Asana, MS Project) and disciplined execution tracking
• Experience coordinating training orchestration and operator enablement (you coordinate; training teams/academy deliver)
• Familiarity with testing-to-commercial process transition, including implementation/assessment of commercial operating processes
• Strong capability in conflict resolution and escalation management, including root cause analysis and process remediation

• Experience in L4 autonomy programs and/or operating environments that include safety-critical operations, incident response, and regulated service delivery
• Familiarity with remote assistance / operations monitoring concepts, incident workflows, and operational readiness standards for autonomous service
• Experience with large operator ecosystems (multi-city, multi-partner) and complex external stakeholder engagement (local authorities/emergency services)

WORK FLEXIBILITY:

• Ability to work at operational sites (hubs, depots, fleet facilities) with significant on-site presence during launch, ramp-up, and issue resolution periods; may require extended periods at operator sites to perform on-site support during launch/ramp/troubleshooting periods
• Travel: Occasional domestic & international travel. Typical travel expectation may range from 15% to 40% and flexible schedule may be required based on operational needs and launch timelines

ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.