TSC Technician

Role Summary:

• Maintain and repair Volkswagen Group of America corporate vehicles as needed, develop and document repair procedures and validate repair information
• Act as assistant/back up Shop Foreman

Role Responsibilities:

• Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
• Communicate problems and solutions to VWGoA/VW-AG Quality departments
• Test vehicles under varying conditions to determine and document cause of problems
• Verify customer complaints in the actual field environment
• Evaluate new diagnostic systems and procedures; verify GFF and service publications
• Perform and evaluate repairs according to newly developed repair information
• Provide recommendations to internal departments for modifications to repair procedures
• Support QTM's and ASM's as needed via phone or onsite at dealerships
• Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures
• Accurate and timely analysis of failure mode in assigned models
• Support dealer repairs/technical product investigations onsite at dealerships
• Perform "tele-diagnosis" for dealerships and independents to support compliance
• Test and validate field fixes
• Attend and support dealership and customer focus groups
• Provide onsite vehicle launch support
• Order parts and monitor parts purchase statistics
• Prioritize and plan testing procedure sequence
• Provide technical input to Product Planning, Technical Training, Product Support, and Academy
• Support APRO, IAV, OBD, and other test teams as required
• Build and/or support concept vehicles (Accessories, Product Planning, etc.)
• Develop and manufacture test fixtures and diagnostic techniques
• Work with warranty activities to evaluate returned parts

Qualifications:

Years of Relevant Experience:

• 5-7 years experience

Education - Required:

• Degree or certificate in Automotive Technology
• Volkswagen Audi Technical Training
• Master Technician Certification or equivalent experience
• Extensive Volkswagen and/or Audi product knowledge
• Experience with VW/Audi diagnostic tools
• ASE Master Certification

Education - Desired:

• German and/or Spanish language skills
• Hybrid & High-Voltage battery diagnostic and repair experience

Skills:

• Analytical and conceptual thinking - using logic and reason, creative and strategic
• Communication skills - interpersonal, presentation and written
• Integration - joining people, processes or systems
• High level problem solving & decision making skills
• Resource management
• Experience with and/or working understanding of international cooperation and cultural differences
• Highly motivated self-starter with a high bias for action

Specialized Skills - Required:

• Extensive of Volkswagen & Audi technical knowledge
• Advanced level of ODIS diagnostic experience
• ASE technical certification
• Degree or certificate in Automotive Technology

Specialized Skills - Desired:

• Master Audi and or Volkswagen training certification
• German language skills

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

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