Sales Ops Program Specialist

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Brief Role Description

This position is Career Level 19P, located in Reston, VA, with a Role Classification of Hybrid.

Role Summary

The Sales Operations Program Specialist has broad responsibilities for coordination, communication and implementation of sales programs to ensure efficient, error-free execution. They will assist and sometimes lead in the coordination across multiple business functions to deliver customer solutions and VWFS initiatives. Additionally, the position backs-up the Business Development Specialist.

Responsibilities Within This Role

• Delivering responsive service to customers (VW, dealers, internal), to include program-specific reporting (10%)
• Timely creation and distribution of program bulletins and communications (10%)
• Leads coordination and operationalization of programs and initiatives with Service Center, Remarketing, Legal/Compliance and other stakeholder groups (20%)
• Maintenance of look, feel and content of program bulletins and handbooks to ensure clarity, simplicity and consistency that will support dealer and customer satisfaction (5%)
• Communication, coordination and understanding of sales programs and initiatives across all parts of VCI, the Brands, and dealers to ensure efficient, error-free program execution (5%)
• Support and at times lead VWFS initiatives and customer deliverables, including internal/external communication and reporting. (25%)
• Vendor management of key VWFS Business Operations partners (5%)
• Continuous improvement of all Business Operations functions; drive efficiency, customer experience, incremental sales/profitability. Manage areas of the business and outcomes, not processes. (10%)
• Provide back-up support to the Business Development Specialist on items such as (10%):
• Preparation and analysis of sales reports and the competitive environment using PIN Navigator, Business Objects, Access, Excel, Power Point, etc.
• Point of contact for field related questions, including exception requests
• Preparing monthly Pricing presentation
• Program and Product cost/benefit analysis
  

Qualification Requirements

Required Experience:

• 5-7 years’ of work experience of revelant experience required.
  
  

Required Education

• Bachelor’s degree
  
  

Desired Education

• Master’s Degree
  
  

Needed Skills

• Analytical Competence – accurately managing large amounts of data to support program operations, Analytics including data base mining, distilling complex data into simple presentation, and making business recommendations
• Customer focus – VW brand and dealers
• Project Management – coordinating various functions
  
  

Required Skills

• Excel proficient
  
  

Desired Skills

• Tableau proficient
• Business Objects proficient
• Sales Force proficient
  
  

Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.