What are the responsibilities and job description for the Hostess/Host position at Volcano Hotpot and Korean BBQ LLC?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient seating arrangements. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced restaurant environment.
Duties
- Greet guests upon arrival with a welcoming demeanor and positive attitude.
- Manage the reservation system and maintain an accurate waitlist during busy periods.
- Escort guests to their tables, providing menus and offering information about daily specials.
- Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Answer phone calls with professionalism, handling reservations and inquiries efficiently.
- Maintain cleanliness and organization of the host/host area, including menus and dining materials.
- Assist in guest relations by addressing any concerns or special requests promptly.
- Support the serving staff during peak hours as needed, contributing to a seamless dining experience.
Qualifications
- Previous host/host experience in a restaurant setting is preferred.
- Strong background in food service and customer service roles.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Familiarity with POS systems such as Aloha POS or Micros POS is advantageous.
- Experience in hospitality or hotel environments is a plus.
- Ability to manage guest relations effectively, ensuring all guests feel valued and appreciated.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A passion for providing exceptional guest services and enhancing the overall dining experience. Join our team as a Host/Host where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Are you over the age of 21?
Education:
- High school or equivalent (Required)
Experience:
- Hosting: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Hollywood, FL 33020 (Required)
Work Location: In person
Salary : $13 - $16