Director - Specialty Services (ID# 638)

 Director – Specialty Services
(Contents | TMP | Structural Cleaning)

Location: Baltimore, MD - Mid-Atlantic Region (Multi-State)

Role Summary
The Director of Specialty Services leads specialty service operations across a multi-state region. This role owns operational execution, documentation accuracy, and financial performance while ensuring strong coordination across departments and scalable systems.

Core Responsibilities
• Lead 24/7 specialty service operations across a multi-state region 
• Ensure all work is executed, documented, and billed accurately 
• Drive consistency in documentation, inventories, and job file quality 
• Oversee workflow and ensure strong coordination across departments 
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow 
• Implement and improve systems for inventory management, tracking, and documentation accuracy 
• Partnering with HR to handle disciplinary or corrective action plans
• Build and develop a high-performing, accountable team 
• Own hiring, onboarding, training, and ongoing development programs 
• Conduct annual performance reviews and establish clear expectations 
• Own divisional P&L performance, including cost control and profitability 
• Review and approve job costs, invoices, and financial allocations 
• Drive initiatives that improve efficiency, documentation accuracy, and margin 
• Participate in annual planning and long-term strategic initiatives (3–4 years) 
• Ensure documentation supports billing, claims, and carrier expectations, reducing 
disputes 
• Maintain strong alignment with estimating, mitigation, reconstruction and accounting 
teams