IT Systems Analyst III (End User Services)

Hello,

The following requirement is open with our client.

Title : IT Systems Analyst III (End User Services)

Location : Lawrenceville, GA (Onsite)

Duration : Long Term (W2 & C2C)

Rate :

Visa Status :

In-Person Interview : Yes

Relevant Experience: 5

Position Description:

• End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
• This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
• The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
• This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.

Minimum Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience.

Preferred Experience:

• 5 years of enterprise-level desktop support experience
• Experience in complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Experience working with cross-functional teams and vendors
• Proven troubleshooting skills for complex, high-impact issues
• Strong written and verbal communication skills

Responsibilities:

User Assistance:

• Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
• Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.

Installation and Configuration:

• Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
• Ensure that systems are up to date with the latest software patches and updates.

Hardware Maintenance:

• Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals.
• Perform hardware upgrades and replacements as required.

Collaboration and Escalation:

• Collaborate with the IT team to escalate and resolve complex technical issues.
• Communicate effectively with end-users and escalate problems to higher-level support when necessary.

Security and Compliance:

• Implement and enforce security measures to safeguard computer systems and data.
• Ensure compliance with organizational IT policies and industry best practices.

Documentation:

• Maintain accurate records of support requests, resolutions, and hardware/software inventory.
• Create and update documentation for IT processes, troubleshooting procedures, and user guides.

User Training:

• Provide basic training to end-users on IT concepts, applications, and best practices.
• Foster a proactive approach to prevent common issues through user education.

Certification: Nice to have.