Event Operations Manager

Events Operations Manager – Volante Design, Inc.

About Us: Volante Design creates extraordinary clothing inspired by gaming, sci-fi, and pop culture. We empower our community—the Vanguard—to embody main character energy wherever they go. Our events are pivotal to our brand experience, connecting directly with fans, customers, and communities.

Role Overview: We are seeking a highly organized, operationally focused Events Operations Manager to oversee logistics, inventory management, and operational excellence for our events. The ideal candidate thrives in fast-paced environments and ensures every event runs seamlessly, providing customers with an exceptional Volante Design experience.

Core Responsibilities:

Logistics and Inventory Management:

• Coordinate shipping and receiving for event inventory, ensuring timely and accurate order fulfillment.
• Maintain and oversee event inventory, equipment, and promotional materials.
• Ensure precise record-keeping for inventory going to and from events.
• Implement and improve systems for efficient packing, shipping, unpacking, and inventory updates.

Event Setup & Breakdown:

• Manage logistics including travel, accommodation bookings, event equipment testing, and transportation.
• Oversee booth setup and breakdown at events, ensuring all equipment and materials are accounted for.
• Create detailed itineraries for event logistics and communicate effectively with staff ahead of time.

Customer Service and Fulfillment:

• Oversee in-event customer interactions related to product inquiries, returns, exchanges, and repairs.
• Ensure customer concerns and issues are addressed promptly and professionally, reflecting Volante Design's standards.
• Maintain systems for tracking and resolving event-related customer service issues.
• Continuously identify opportunities for improving customer experience at events.

Cross-Departmental Coordination:

• Collaborate closely with the Marketing and Production departments for event planning and execution.
• Communicate important customer feedback and inventory insights to relevant departments.
• Support and coordinate with marketing on promotional item needs and other event-related deliverables.

Operational Excellence:

• Maintain organized, efficient, and clean storage and workspace areas for event-related inventory.
• Regularly update and communicate event operation metrics and inventory statuses.
• Contribute to risk management and quality improvement initiatives, suggesting operational enhancements.

Qualifications:

• Strong organizational skills and attention to detail.
• Proven experience in logistics, inventory management, and event operations.
• Excellent customer service skills with experience handling inquiries and resolving issues.
• Ability to lift up to 25 lbs and stand/walk for extended periods.
• Proficient in Google platforms and project management tools such as Asana.
• Ability to multitask, prioritize effectively, and adapt quickly to changing needs.

Preferred Skills:

• Previous warehouse or fulfillment center experience.
• Familiarity with production processes or retail operations.
• Experience training or supervising operational staff.

Scope: Coordinate operational logistics for approximately 10-15 events annually, ensuring each event's operational success and customer satisfaction.

Join Volante Design and help us deliver extraordinary event experiences through operational excellence and customer-focused efficiency.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $45,000 - $65,000