What are the responsibilities and job description for the Account Manager position at Volac International Ltd?
Company Description
Volac International Ltd is a family-owned business specializing in high-performance dairy nutritional products for over fifty years. We are committed to advancing animal efficiency by leveraging our technical expertise and dedication to sustainability. Through strategic growth and acquisitions, Volac has become a market leader in ruminant nutrition, focusing on the health and productivity of dairy and beef cattle. Our mission prioritizes enhancing global dairy and red meat industries while reducing environmental impact for a sustainable future.
Role Description
This is a full-time remote role for an Account Manager. The Account Manager will be responsible for building and maintaining strong client relationships, managing customer accounts, and ensuring satisfaction. Core duties include identifying customer needs, providing product recommendations, negotiating contracts, and delivering exceptional customer service. The individual will also collaborate with internal teams for issue resolution and improve customer experience to meet organizational goals.
Qualifications
Volac International Ltd is a family-owned business specializing in high-performance dairy nutritional products for over fifty years. We are committed to advancing animal efficiency by leveraging our technical expertise and dedication to sustainability. Through strategic growth and acquisitions, Volac has become a market leader in ruminant nutrition, focusing on the health and productivity of dairy and beef cattle. Our mission prioritizes enhancing global dairy and red meat industries while reducing environmental impact for a sustainable future.
Role Description
This is a full-time remote role for an Account Manager. The Account Manager will be responsible for building and maintaining strong client relationships, managing customer accounts, and ensuring satisfaction. Core duties include identifying customer needs, providing product recommendations, negotiating contracts, and delivering exceptional customer service. The individual will also collaborate with internal teams for issue resolution and improve customer experience to meet organizational goals.
Qualifications
- Strong sales and negotiation skills, with experience building and maintaining client relationships
- Proven expertise in customer service and account management strategies
- Effective communication and interpersonal skills
- Ability to analyze customer needs, provide solutions, and identify growth opportunities
- Organizational, strategic planning, and problem-solving skills
- Proficiency in CRM software and basic business applications
- Knowledge of agriculture, dairy, or livestock industries is an asset
- Bachelor’s degree in Business Administration, Marketing, or related field, or equivalent work experience