Customer Success Manager (Paper Industry)

Summary:

Customer Success Manager PM 4.0 oversee order intake in a specific international market, capturing customer requirements and advising on digitalization projects. You independently analyze production challenges and design AI-supported optimization solutions—leveraging cloud platforms, virtual sensors, and data-driven models to improve efficiency and reduce resource use. You lead large-scale, cross-functional teams in automation, paper technology, and data science, defining project structure, schedules, budgets, and quality controls to ensure contractually compliant execution. Your role also includes technical sales support, contract interpretation, interim-result review, proactive risk and opportunity management, and close coordination with customers, suppliers, and internal stakeholders to deliver agreed-upon savings and performance targets.

Responsibilities

• :Create project-specific guidelines based on the contract and technical specifications. Independently coordinate and interpret unclear contract clauses with the customer, if necessary
• .Independently review interim results based on project milestones and, if necessary, clarify corrective measures with customers, contractual partners, suppliers, and internal departments and adapt them to the project status and progress
• .Application of the latest cloud technologies as well as AI models and algorithms to make the customer's papermaking process more efficient (e.g., saving starch, fiber, and energy). Historical laboratory/process data such as paper grades, strengths, and basis weights are used to model virtual sensors
• .Analysis, configuration, and, if necessary, optimization of Industry 4.0 solutions, e.g., control parameters, cost models, limit values, target values, virtual sensors
• .Independently ensuring that the agreed scope of delivery and services is met in terms of schedule, costs, and quality. This includes defining the necessary work packages within the scope of responsibility
• .Customer support in the optimization and digitalization of the production process
• .Technical/technological sales support on Papermaking 4.0 topics
• .Project management and support of global, cross-departmental teams at Voith Paper
• .Coordination and networking of global, multidisciplinary teams from the fields of paper technology, automation technology, and data science

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Requirement

• s:Excellent verbal and written communication skill
• s.Excellent interpersonal and customer service skill
• s.Excellent sales and customer service skill
• s.Excellent organizational skills and attention to detai
• l.Excellent time management skills with a proven ability to meet deadline
• s.Strong analytical and problem-solving skill
• s.Strong supervisory and leadership skill
• s.Ability to prioritize tasks and to delegate them when appropriat
• e.Proficient with Microsoft Office Suite or related softwar

e.
Education and Experien

• ce:
  Bachelor’s degree from 4 year college or univer
• sityPulp and Paper industry experience requ
• ired5 years or more related experience requi

red.
Physical Requirem

• ents:Prolonged periods sitting at a desk and working on a com
• puterMust be able to lift up to 15 pounds at