About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Expert
Appleton, WI

Interested to learn about Voith? Check out our video " Voith careers " on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

SUMMARY:

RESPONSIBILITIES:

• Provide automation and control system services to customers in the Pulp and Paper industry for both existing equipment and newly installed systems.
• Perform commissioning, startup, checkout, troubleshooting, and emergency support for Voith automation systems, including Clean Line, DuoShake, OCC Systems, Paper Machine Sections, and Winders.
• Diagnose, repair, and optimize automation systems to improve equipment reliability, performance, and production efficiency.
• Troubleshoot and resolve control system issues associated with new or modified control loops, HMI/operator interface screens, and related automation components supplied by Voith.
• Execute small-scale automation system upgrades, enhancements, and modifications as required.
• Develop, modify, and maintain control logic, loops, and operator displays using Siemens / Rockwell Automation programming platforms and software.
• Maintain accurate and detailed records of service activities, including project progress, delays, technical issues, scope changes, and equipment deliveries.
• Prepare comprehensive service reports documenting work performed, system modifications, faults identified, corrective actions taken, and recommendations for future improvements.
• Deliver technical training to customer maintenance and operations personnel on proper equipment operation, troubleshooting, maintenance, and repair practices.
• Conduct site audits and process assessments to identify opportunities for operational improvements, system optimization, and increased production efficiency.
• Promote Voith products, spare parts, and service offerings while working at customer facilities.
• Collaborate with customers to review critical spare parts requirements and provide recommendations for inventory management to improve equipment uptime and reliability.
• Build and maintain strong customer relationships through professional technical support and responsive service delivery.
• Ensure all work is completed in compliance with applicable safety standards, customer requirements, and company procedures.

• Bachelor’s degree in electrical engineering, Controls Engineering, or a related technical discipline, with a minimum of 5 years of process control experience in the paper manufacturing industry.
• Demonstrated experience performing onsite PLC programming, troubleshooting, and modifications on both Siemens and Rockwell Automation control platforms.
• Working knowledge of hydraulic, pneumatic, and mechanical systems, with the ability to diagnose and resolve equipment-related issues.
• Strong mechanical aptitude and hands-on problem-solving skills in industrial manufacturing environments.
• Ability and willingness to travel up to 60% to customer locations, including occasional international travel.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers, project teams, and stakeholders.
• Strong customer service and relationship management skills, with a commitment to delivering high-quality technical support.
• Experience within the paper and pulp industry, including paper machine operations and process control systems, preferred.
• Bilingual proficiency in English and Spanish preferred, with the ability to communicate effectively in both languages.

• This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.