Office Assistant

Company Overview

At Voda Cleaning & Restoration we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold remediation, air duct cleaning, or odor removal, we have the expertise and advanced techniques to deliver exceptional results.

Job Description

We’re looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You’ll answer incoming calls, follow up with customers, schedule jobs, call new leads (including Angi and Thumbtack), and support payment follow-ups/collections—helping keep our calendar full and our customers taken care of.

Responsibilities

• Answer incoming phone calls, texts, and messages; provide friendly, professional customer support
• Schedule appointments and coordinate technician calendars
• Call new leads promptly from Angi.com and Thumbtack.com, qualify needs, and book appointments/estimates
• Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)
• Make collections/payment follow-up calls and document outcomes
• Update customer/job notes in the CRM and keep accurate records
• General office admin support as needed (invoices, job files, routing messages)
  
  
  

Qualifications

Required

• Confident phone skills and comfort making outbound calls (leads payment follow-ups)
• Strong organization and attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills (email, calendars, CRM systems)
• Professional, calm communication style
  
  
  

Preferred

• Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch
• Experience with invoicing, AR, or payment collections
• Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries
  
  
  

Benefits

• Opportunity for Commission
• Bonus opportunities based on performance
• Growth opportunities
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.