What are the responsibilities and job description for the Front Desk position at Vocational Instruction Project?
Description
· Answer all incoming calls and manage department voicemail system
· Call patients to confirm their appointment for the next day
· Schedule and monitor all appointments for new admissions in eCW
· Reschedule “No-Show” appointments for medical and mental health providers
· Cancel and reschedule all appointments when providers call out
· Check-in each patient, review, and update demographic information including insurance and structured data
· Monitor waiting area and wait times for patients
· Scan charts for new admissions into appropriate folder in eCW
· Scan outgoing/incoming confidential documents including outreach letters and discharge paperwork
· Collect copayments and issue receipts
· Distribute and maintain metro card bank
· Monitor inventory, order office supplies, and maintain office equipment in operating condition
· Adhere to all regulations including agency, state and federal
· Maintain good working relationships with staff, patients, and visitors
· Attend meetings and trainings as directed by Program Director
· Perform other duties as assigned by Program Director
Requirements
· High School Diploma or General Equivalency Diploma
· Knowledge of behavioral health services/addiction treatment
· Minimum 2 years work related experience
· Strong communication, interpersonal, and organizational skills
· Must be able to read, write, and speak English
· Ability to speak, read, and write Spanish preferred