Case Manager

POSITION TITLE: Case Manager: 

REPORTS TO: Case Manager Supervisor

ORGANIZATION 

VIP Community Services is dedicated to changing lives and transforming our community. We offer a continuum of services to individuals and families with histories of chemical dependency and/or homelessness. Our client-centered approach empowers people to take charge of their lives and discover their personal paths to self-sufficiency. 

Please visit www.vipservices.org to learn more.

POSITION SUMMARY: Under the direction of the Case Manager Supervisor, provides case management services to residents residing in homeless shelters to ensure coordinated, interdisciplinary delivery of optimum quality services.  This position will ensure the delivery of services to residents using VIP and DHS policies, procedures and standards.

POSITION DESCRIPTION: 

A. Provide Case Management to Clients in Accordance with Policy, Procedure and Regulatory Protocol.

· Conduct initial assessments on each referral and develop a plan of care including medical, psychosocial, social, discharge and interdisciplinary needs.

· Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, vocational and educational services and dental; referrals can be internal or external as needed. 

· Follow-up with clients weekly and document progress.

· Meet with clients as per DHS regulations to review Independent Living Plan (ILP) and document progress.

· Participate in case reviews and interdisciplinary meetings to ensure coordinated delivery of services as scheduled or necessary.

· Coordinate with the Housing Specialist in ensuring clients are actively involved in obtaining permanent housing.

· Serve as a liaison with all other service providers to ensure coordinated delivery of service.

· Escort clients to appointments as needed.

· Collect and supply data and information necessary for monthly reports to the Administrator or regulatory agencies.

· Participate as a NYC Certified Fire Safety Coordinator during fire drills.

· Enter Client information into DHS SCIMS system during admissions, AWOLs, transfers and/or discharges. Demonstrate proficiency with case management (CARES)

· Establish and maintain a network of referral resources.

· Advocate on client’s behalf regarding Foster Care / Welfare Cases, etc.

· All other duties as assigned by the Supervisor or designee. 

B. Maintain a Positive Image of the Organization in the Community the Organization Services and in State and National Organizations.

· Promote good community relations through participation in community affairs and community outreach programs as assigned.

· Participate in Job Training and Education Programs, Meetings and Committees.

· Attend mandatory in-service annually.

· Attend seminars to further professional development.

JOB COMPETENCY:

§ Bachelor’s Degree or High School Diploma with a preferred minimum of one-year case management and/or homeless services experience or CASAC, CASAC-T with minimum 1 years case management experience or educational equivalent working with homeless and/or substance use populations preferred.

§ Crisis Intervention and client advocacy experience a plus.

§ Knowledge of the homeless population, substance use disorders and/or mental health a plus.

§ Excellent interpersonal, written, and oral communication skills.

§ Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year.

§ CPR/First Aide or receive within 2 months of hire. 

§ Ability to interact effectively with all populations served.

§ Ability to speak, read and write the English language.

· Bilingual (English/Spanish) a plus, language line available for English only speakers.

JOB REQUIREMENTS/SETTING:

• Must possess sight and digital senses or prosthetics that will      enable the essential functions of the job to be completed.
• Requires schedule flexibility.
• Must be computer literate.

NOTE: This description reflects management’s assignment of the essential functions. It does not restrict the tasks that may be assigned. Tasks are subject to change at any time due to any reasonable but necessary conditions.