Service Coordinator

Job Summary

The Service Coordinator serves as a vital liaison between community residents, healthcare providers, and social service agencies. Working closely with the Community Administrator and property management staff, the Service Coordinator is responsible for service management, resource education, and monitoring service delivery to support residents in maintaining a self-reliant lifestyle.

Job Duties and Responsibilities

• Advise residents and families on services to maintain independence.
• Promote wellness activities for residents.
• Educate residents, families, and staff on community resources.
• Facilitate informal support networks among residents and families.
• Serve as liaison between agencies, providers, and residents.
• Collaborate with housing management staff to serve residents.
• Encourage proactive engagement in social, psychological, and physical needs.
• Facilitate service provision while avoiding unhealthy dependence.
• Assist or coordinate training on lease and tenancy obligations.
• Monitor service delivery for appropriateness and satisfaction.
• Provide limited case management when needed.
• Educate residents on service availability and rights.
• Report suspected abuse to appropriate agencies.
• Establish volunteer support programs.
• Advocate and negotiate for timely and cost-effective services.
• Maintain directories of community services.
• Identify residents needing assistance.
• Document interactions and maintain confidential resident files.
• Complete reports for internal and external stakeholders.
• Seek additional services through various funding sources.
• Create service management plans as needed.
• Perform other job-related duties as assigned.

Required Qualifications

• High School Diploma or equivalent.  
• Minimum of 3 years working with aging adults in a direct service capacity.
• 18 years of age or older.
• Reliable transportation and valid driver’s license.
• Current liability automobile insurance.
• Acceptable driving record and background checks.
• Ability to respond to emergencies 24/7.
• Strong organizational, planning, and advocacy skills.
• Clear communication and sound judgment.
• Ability to work independently and as part of a team.
• Time management and fiscal responsibility.
• Ability to handle sensitive issues professionally.
• Competency in MS Office Suite.