HUMAN RESOURCES BENEFITS SPECIALIST

Human Resources Benefits Specialist

Classification: Exempt

Reports to: Director of Benefits and Compensation

Date: November 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­­job Description

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Summary/Objective

The Human Resources Benefits Specialist is responsible for professionally performing Human Resources benefits-related duties and works closely with Human Resources management to support the organization. The Human Resources Benefits Specialist ensures that the organization remains competitive in attracting and retaining staff by analyzing and helping to maintain benefits programs, balancing compliance, equity, and organizational goals, while supporting employee well-being.

The Human Resources Benefits Specialist is responsible for the day-to-day administration of all employee benefits, such as medical, dental, and vision plans, spending accounts, life insurance, short-term disability, etc. The successful candidate will have experience with benefit systems, benefit plans, compensation, leave administration, and workers’ compensation.

Essential Benefit Functions

• Accurately utilize the HRIS system.
• Review benefits with employees and process enrollment, cancellation, or changes.
• Monitor employee eligibility for benefits plans.
• Verify benefits billing accuracy and perform reconciliation procedures for payment.
• Work with payroll to ensure all benefit deductions and earning codes are entered and accurate.
• Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries.
• Review and approve employee benefit elections through the HRIS system, ensuring dependent verifications and qualifying events are provided.
• Compile reports from the Human Resource information system records database.
• Prepare reports on benefits utilization.
• Procedure development and maintenance.
• Report, maintain, and monitor all workers' compensation case files; follow up on open cases; supply information to workers’ compensation departments for annual employer discounts.
• Maintain OSHA program data and file annual reports to conform to OSHA regulations.
• Assist facilitation of the open enrollment process, including preparation of employee communications, updating benefit enrollment information, and the election process.
• Facilitate all employee leaves (FMLA, LOA, Workers Comp, Sabbatical, etc.) and enter appropriate leave into timecards as needed.
• Complete HRSA applications and recertifications as necessary.
• Maintain and report on the tuition reimbursement program.
• Serve as backup to the Director of Benefits and Compensation to transmit reports for the 403(b) plan and process employee funding information to the plan administrator. Respond to 403(b) inquiries from managers and employees relating to enrollments, plan changes, and contribution amounts. Maintains the annual catch-up contribution enrollment. Works with the Payroll department to ensure accuracy for new enrollment and any ongoing changes or maintenance to employee’s accounts.
• Partner with employees and management to communicate various Human Resource policies, procedures, laws, standards, and other government regulations.
• Maintain compliance with federal, state, and local employment and benefits laws and regulations.
• Assist with the design of a new company Wellness Program, focusing on quantifiable programs which help minimize company medical costs while enhancing the overall well-being of company team members.
• Perform various Human resources duties as instructed.
  
  
  

Competencies

• Ethical practice in all affairs
• Ability to work with confidential information and maintain confidentiality at all times
• Proven relationship-building, willingness, and ability
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
• Effective communicator with exceptional written, oral, and interpersonal ability
• Collaborative team player with and ability to work effectively in a team environment, as well as independently with minimal supervision
• Exceptional capacity for logical reasoning and problem-solving skills
• Strong aptitude for evaluating information and drawing insights
• Strong curiosity toward process discovery and optimization
• Must be able to work quickly and accurately in a fast-paced environment
• Leverages artificial intelligence (AI) for effective communication and workflow optimization, when appropriate
• Strong Microsoft Excel skills and proficiency with other Microsoft Office applications, as necessary
  
  
  

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or stooping as necessary.

Travel

Limited travel is required for this position.

Required Education, Experience, Or Eligibility Qualifications

• Bachelor's degree or two years of experience in a related field, or any similar combination of education and experience
• Highly proficient with the use of Microsoft Suite applications and database software
  
  
  

Preferred Education And Experience

• 1-3 years of Human Resource benefits experience
• Certified HR Professional Certification: SHRM-SCP, SHRM-CP, PHR, SPHR
• 4-7 years of Human Resource experience
  
  
  

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.