What are the responsibilities and job description for the HEALTHCARE NAVIGATOR - SSVF HELENA position at VOA Northern Rockies?
Healthcare Navigator
Classification: Exempt
Reports to: Program Manager
Date: July 2023
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
job Description
_____________________________________________________________________________
Summary/Objective
The Supportive Services for Veteran Families (SSVF) Health Care Navigator will provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators offer case management, care coordination, health education, and administrative duties. SSVF Health Care Navigators will work closely with the Veteran's primary care provider and the Veteran's assigned interdisciplinary treatment team members.
Essential Functions
This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Travel
Traveling to various communities to perform Veterans outreach actions will be necessary with this position.
Required Education, Experience, Or Eligibility Qualifications
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
Classification: Exempt
Reports to: Program Manager
Date: July 2023
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
job Description
_____________________________________________________________________________
Summary/Objective
The Supportive Services for Veteran Families (SSVF) Health Care Navigator will provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators offer case management, care coordination, health education, and administrative duties. SSVF Health Care Navigators will work closely with the Veteran's primary care provider and the Veteran's assigned interdisciplinary treatment team members.
Essential Functions
- Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others to understand the Veteran's situation, potential barriers to care, the causes, and the impact of such restrictions on the Veteran's ability to access and maintain health care services.
- Work closely with Veterans in Emergency Housing (EHA) to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision-making of the Veteran's care.
- Serve as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
- Provide case management in conjunction with the housing Service Coordinator and care coordination across episodes of care—acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
- Coordinates and links Veterans and caregivers to supportive services and will serve as a subject matter expert on community resources related to the needs of the Veteran.
- Provide ongoing education support and assist in identifying VA and community resources to promote self-care as needed to the Veteran and family members.
- Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
- Provide traditional SSVF case management services as directed by the Program Manager
- Develop relationships with community leaders, VA staff, and other referral networks.
- Other duties as assigned.
- Crisis management
- Ability to work with multiple staff, clients, and agencies.
- Proficiency with Microsoft Office Software: Outlook, Word, Excel
- Able to meet tight deadlines under pressure.
- Organization skills
- Ability to work both independently and as part of a team.
- Practical oral and written communication skills
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.
This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Travel
Traveling to various communities to perform Veterans outreach actions will be necessary with this position.
Required Education, Experience, Or Eligibility Qualifications
- Associate's Degree with a minimum of two years of case management experience or closely related experience
- High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
- Valid driver's license
- Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems
- Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.