What are the responsibilities and job description for the Hotel Front Desk Clerk position at VMV Capital Group?
Hiring for a front desk clerk at an extended stay hotel. This position will include 2 evening and 2 overnight shifts (4pm-12am and 12am-8am). You will be checking guests in/out, taking payments, assisting guests with their needs/concerns, and other duties such as doing laundry and cleaning public spaces/office during your shift. Weekend and holiday availability is needed since we operate 24/7/365. Previous hotel experience is preferred but not necessary.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and assist guests with inquiries or requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or issues with empathy and problem-solving skills
- Process payments and maintain accurate records
- Maintain a clean and organized front desk and lobby area, wash, dry and fold hotel linens.
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Strong attention to detail and accuracy
- Ability to handle cash transactions with integrity
- Flexibility to work shifts, including evenings, weekends, and holidays
Note: Previous experience in a similar role is preferred but not required. Training will be provided.
This is a great opportunity for individuals who enjoy interacting with people, providing exceptional customer service, and being the face of the hotel. Join our team of dedicated professionals and contribute to creating a positive guest experience. Apply now!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $14 - $15