Technical Product Manager – ServiceNow

Job Title: Technical Product Manager – ServiceNow

Location: Seattle, WA

Job Description:

We are looking for a Technical Product Manager with ServiceNow Specialization (Preferably with Ebonding/Integration/ITAM/CMBD/Service Catalog related experience).

Responsibilities and Essential Job Functions include, but are not limited to, the following:

• E-Bonding and Integration Work: We need the ServiceNow TPM to work with existing team members to share any impacts/requirements/designs from e-bonding and catalog work, with our asset team owning and driving any work out of this space

• Catalog work: acting as owner/driver of work and consulting with Vickie (existing TPM) as needed.

• Manage product planning and development for contact centers supported by ServiceNow for case management through day-to-day collaboration and decision-making with a cross-functional team, including architects, developers, designers, and business or subject matter representatives.

• Translate customer experience into technical requirements and product solutions.

• Drive technical solutions for large, technically complex features independently.

• Demonstrate technical expertise on end-to-end system architecture.

• Create data flows and functional/technical specifications as needed.

• Define acceptance criteria for product features.

• Document requirements and acceptance criteria per process; provide guidance to others on the working team.

• Collaborate with developers, engineers, and QA to align on feature sizing and delivery planning.

• Ensure development teams have needed information on endpoints, inputs, and outputs.

• Resolve technical blocking issues and coordinate solutions across multiple technical teams.

• Validate features against customer and business goals and acceptance criteria.

• Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed.

• Identify technical trade-offs, escalate risks, and manage mitigation in collaboration with neighboring technology teams.

• Communicate effectively with technology and business teams independently.

• Act as a coach/mentor to team members on various technical product manager competencies.

• Work with engineering to define technical solutions for experiment definition.

• Define product performance and effectiveness metrics to measure and benchmark product success.

• Monitor feature performance to identify opportunities for continuous improvement.

• Drive optimization and process improvements between product, design, and development teams.

• Stay abreast of new technology capabilities and leverage knowledge in contributing to product solutions.

• Recommend and plan innovative products and features.

• Collaborate with other product managers to scope and prioritize upcoming projects into the roadmap.

• Manage a cross-team digital product roadmap.

• Build effective relationships with key internal development, product, and design teams.

Thanks & Regards...

Raj Mohan

Technical Recruiter

VMC Soft Technologies inc.

16420 N 92nd Street,

Suite # E218, Scottsdale, AZ 85260

EMail: Rajmohan@vmcsofttech.com

Ph No: : 480-750-7071 Ext: 241