What are the responsibilities and job description for the BUSINESS ANALYST-IV || W2/1099 || APPLICANT MUST BE CURRENT WI RESIDENT position at VLS Systems Inc?
Business Analyst/Consultant -IV
Hardware/Software Environment:
- ServiceNow ITSM
Key Responsibilities:
- Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
- ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows.
- Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
- Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.
Top Required Skills and Years of Experience:
- ServiceNow Implementation & Configuration – 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.
- Business Analysis & Requirement Gathering – 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.
- ITSM Process Knowledge – 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.
- Technical Writing & Documentation – 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).
Nice-to-Have Skills:
- Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.
- Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).
- ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.