NodeJS Developer

Backend Developer with NodeJS and AWS experience Location: NYC, NY (Attend the office 3 days/week) Contract:12 Months
We can consider backend Developer with NodeJS and AWS experience , even if they don't have experience with Amazon Connect. We'll provide training on Amazon Connect as needed. Role Summary:
As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You'll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.
Key Responsibilities: Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable, secure, and resilient contact center solutions.
• Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.

Development & Integration

• Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis, post-mortems, and incident response.
• Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS, IAM, and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

• Experience:
• 5 10 years in telephony/contact center or strong AWS backend development.
• 3 years hands-on with Amazon Connect is preferable.
• 3 years hand on AWS backend development
• 2 years with Salesforce Service Cloud Voice (preferred).
• Willing to train a strong candidate on Amazon Connect
• Technical Expertise:
• Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
• Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
• Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
• Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
• Tools & Frameworks:
• Terraform, CloudFormation, Git, CI/CD pipelines.
• GenAI tools: Amazon Bedrock, OpenAI, LangChain.
• CRM integrations: Salesforce, ServiceNow.
• Soft Skills:
• Strong communication and stakeholder engagement.
• Ability to lead cross-functional initiatives and mentor peers.

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.