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Java Production Support

VKore Solutions LLC
Boston, MA Contractor
POSTED ON 5/28/2026
AVAILABLE BEFORE 6/27/2026
Lead L2/L3 support for Jave-based applications and AWS infrastructure
Coordinate across application, middleware, and infrastructure layers for issue resolution
Manage production support operations (24x7/on-call rotation)
Drive incident triaging, RCA, and resolution
Ensure adherence to SLA / KPI (MTTR, aveilabitity, uptime)
Perform post-incident reviews and preventive actions
Manage and troubleshoot AWS services (EC2, S3, Lambde, RDS)
Ensure scalability, reliability, and cost optimisation of cloud systems
Work on monitoring, logging, alerting tools (New Relic, CloudWatch, etc.)
Act as primary escalation points for customer incidents
Provide status updetes, reporting, and technical explanations
Drive service reviews.and continuous improvement initiatives
Implement automation for support processes / repetitive issues
Drive AlOps / predictive monitoring/ observability improvements
Improve runbooka, SOPs, and knowledge base

Salary : $60 - $65

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