What are the responsibilities and job description for the Front Office Coordinator position at VK Dental?
We are a friendly, patient-centered dental practice focused on excellence in both clinical care and customer service. As one of our Front Office Coordinators, you’ll play a key role in helping patients understand their benefits while keeping our schedule and finances running smoothly.
Key Responsibilities:
- Greet patients, manage check-in or check-out, and create a welcoming front desk experience
- Answer phones, schedule appointments, and confirm visits
- Handle all insurance verifications, authorizations, and breakdowns prior to appointments
- Accurately enter and update insurance information in patient charts
- Maintain accurate patient records and handle administrative duties
- Coordinate with clinical team to ensure smooth patient flow
- Address patient inquiries with a helpful, solution-focused approach
- Submit dental insurance claims and pre-authorizations in a timely manner
- Follow up on unpaid claims and resolve denied claims professionally
- Calculate patient co-pays and collect payments at time of service
- Explain insurance benefits and financial options to patients clearly and confidently
- Reconcile EOBs (explanations of benefits) and post insurance payments
- Maintain up-to-date knowledge of insurance policies and billing codes
- Coordinate with the clinical team to ensure treatment plans reflect accurate insurance coverage
Qualifications:
- Minimum 1 year of dental front office or dental insurance billing experience required
- Strong knowledge of PPO dental plans, claim processing, and insurance terminology
- Experience with dental software (Dentrix Ascend preferred)
- High attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Professional, positive, and team-oriented attitude
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Ability to Commute:
- Richmond, IL 60071 (Required)
Ability to Relocate:
- Richmond, IL 60071: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25