What are the responsibilities and job description for the Hospitality Associate/Concierge position at VJB Cellars?
About us
We are a small family owned winery whose main focus is providing exceptional hospitality to our guests. We believe in giving visitors a place to gather, enjoy delicious food along side unique varietals in the company of family and friends. Our family centric cultures fosters community, hard work, team work and most importantly, fun!
Words from a visitor & writer:
"The Belmonte family believes it’s the combination of being firmly rooted in tradition coupled with an ability to dream beyond the present day that’s led them from running a popular restaurant to owning a small tasting room to their current property that blends the best of both worlds into a place where guests can enjoy wine, food and true Italian hospitality embraced in the company of family and friends. Their staff is family and goes above and beyond to give each guest a unique and unforgettable experience." ~ S. Parker
Job Title: Piazza Concierge
Reports to: Assistant Hospitality Director
FLSA Status: Hourly Non Exempt
Department: Hospitality
Summary: Responsible for providing exceptional hospitality and unparalleled experience to all of our guests visiting our tasting room. Acts as face of the winery at all times.
Duties and Responsibilities: include the following. Other duties may be assigned.
- Manages look and feel of piazza environment
- Responsible for setting up of the piazza
- Greeting and educating guests on the VJB experience
- Coordinate and manage various runners
- Central point of contact for the entire customer experience
- Fostering a positive environment that encourages sales, community rapport and return visitors
Job Responsibilities:
- Being an enthusiastic ambassador of all that is the VJB brand
- Ability to as part of a team/family
- Ability to work independently without supervision
- Demonstrate a professional and welcoming demeanor
- A passion for wine, food and deliverance of exceptional hospitality
Skills:
Oral communications skills
Written communication skills
Customer relations
Customer service
Math aptitude
Computer literacy
Professionalism
Leadership ability
Problem solving skills
Multi-tasking required
Detail oriented
Reading skills
Ability to work in a team environment
Ability to stand for long periods of time
Ability to lift up to 50lbs.
Education/Experience:
High school diploma or equivalent experience in related field
Full time and Part Time Available!
Promotion opportunities for the right people!
Job Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Employee discount
Ability to Commute:
- Kenwood, CA 95452 (Required)
Ability to Relocate:
- Kenwood, CA 95452: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24