Hotel Services Representative

COME JOIN US. Summary We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. WE LOVE OUR WORK. Assist Maintains knowledge of property amenities, events, and local area services to assist guests effectively. Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Assigns and assists guests with hotel room reservations and arrivals. Assists guests with hotel reservations, questions, and concerns, ensuring problems are resolved promptly. Compliance Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Collects and accounts for all RV site revenue in compliance with company policies. Leadership Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations. Deliver Delivers items to guest rooms as needed included but not limited to @Your Door orders, sundry items, etc. Check Responsible for accurately completing web check ins for hotel and RV park arrivals. Maintenance Submits an IT or Maintenance ticket for applicable issue(s) and reports issues to Hotel Services leadership. Reporting Reports issues to Hotel Services leadership. BRING US YOUR BEST. Education General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience. Experience Must be 18 years of age or older. Hotel reservation system experience preferred but not required. Must successfully complete ServSafe training certification course Skills Must have strong interpersonal skills. Must be proficient in Microsoft applications (Excel, Word, Outlook, and Internet Explorer). Must have excellent written and verbal communication skills. Must be able to count money and change correctly. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. ABOUT US At PENN Entertainment, you’ll be a part of an exciting fast-paced industry. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance. Legal Disclaimer: Equal Opportunity Employer photo_library +13 Photos video_library Watch Video APPLY NOW