Front Desk Clerk

OVERVIEW Grow You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. RESPONSIBILITIES Analysis Review guest accounts at checkout, correct discrepancies, and resolve guest concerns professionally. Review shift logs, room rates, selling strategies, VIP lists, and group blocks with leadership. Maintenance Maintain accurate records of room availability, guest accounts, and registration information using hotel systems. Coordinate with Housekeeping and Maintenance to address guest issues promptly. Prepare Prepare deposits, secure cash floats, and follow all cash‑handling procedures. Management Comply with management requests, company policies, and all applicable gaming laws and regulations. Consulting Respond to guest inquiries and provide directions, recommendations, and local information. Quality Assurance Complete Guest Services AM/PM checklists and ensure work areas remain organized and clean. Verify Verify payment methods, post charges, process payments, and balance cash drawers daily. Assist Assist guests with luggage, including safe handling, storage, and delivery using bell carts when needed. Deliver Deliver guest messages, mail, and special requests in a timely and accurate manner. Greet, register, and assign rooms to guests; assist with check‑in, check‑out, and overall front desk operations. REQUIREMENTS Experience Applicant must be 18 years of age or older. Minimum of six months of related experience and/or training; or equivalent combination of education and experience. Build Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders. ? Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Communication Ability to effectively communicate with correct English grammar skills including verbal and written communications. ABOUT US APPLY NOW