What are the responsibilities and job description for the Order Processor position at Vivotek USA Inc?
Pay Range: $18.00 - $19.00 per hour
VIVOTEK Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than 100 countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.
Job Description
Position generally supports sales managers; Duties include, but are not limited to:
- Respond to purchase order related sales inquiries from phone calls and e-mails
- Provide accurate information regarding pricing and availability of in-stock items to existing customers
- Accurately process customer transactions such as orders, quotes, credit memos or returns
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Perform other related duties as assigned
Requirements
- At least 1-3 years related experience in order processing, customer service or administrative assistant
- Strong computer skills, using Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with SAP helpful, however not required
- Excellent communications skills (written and verbal)
- Ability to work well in a fast-paced environment
- Strong organizational skills, and ability to follow up
- Must be able to prioritize and meet deadlines
- Ability to work/communicate with various departments
- Must have strong customer service skills and be detail oriented
Salary : $18 - $19