Administrator

Description

Airway Intelligence Administrator

The Airway Intelligence Administrator plays a key role in ensuring smooth and professional support operations between Vivos, its doctors, and its outsourcing labs. This role combines strong administrative and customer service skills to manage requests, troubleshoot issues, and uphold excellent service standards. Acting as a liaison between various stakeholders, the coordinator ensures that service interactions and resolutions are efficient, timely, and aligned with Vivos' quality expectations. 

Main Duties and Responsibilities:

• Serve as the first point of contact for customer service requests and concerns from Vivos-affiliated doctors and external labs.
• Respond to inquiries promptly and professionally, providing accurate information and facilitating timely resolutions.
• Coordinate and monitor service tickets, repair requests, and case escalations using internal tracking systems.
• Ensure compliance with company service standards and protocols in all interactions.
• Maintain accurate records of all customer interactions, communications, and case outcomes.
• Support communication flow between internal teams and external partners to facilitate streamlined processes.
• Provide administrative support to department leadership, including scheduling, document preparation, and meeting coordination.
• Track and manage general operations support tasks.
• Assist with ongoing improvements to customer service procedures and tools.
• Perform other administrative duties as assigned.

Key Competencies:

• Strong interpersonal and communication skills, with a focus on empathetic, solutions-oriented customer support.
• Ability to manage multiple priorities and maintain attention to detail in a fast- paced environment.
• Excellent problem-solving and organizational skills.
• Proficient in written and verbal communication.
• Self-motivated, adaptable, and able to work independently or as part of a team.
• Comfortable learning and using new software tools and platforms.

Benefits:

• 401(k)
• Dental      insurance
• Employee      discount
• Flexible      spending account
• Health      insurance
• Life      insurance
• Paid      time off
• Vision      insurance

Requirements

• High school diploma or GED required; associate or bachelor’s degree a plus.
• Prior experience in a customer service or administrative support role required.
• Experience in a healthcare, dental, or clinical services setting is preferred but not required.
• Proficient in Microsoft Office and MacOS.
• Experience with CRM or customer support platforms (e.g., Zendesk, Salesforce, Zoho) and video conferencing tools (e.g., MS Teams, Zoom, WebEx) is an advantage.

Work Location: In person

Job Type: Full Time