What are the responsibilities and job description for the Customer Service Representative (Onsite only) position at Vivo US?
Customer Support Representative
VIVO | Goodfield, IL (Onsite) | Full-Time
Love solving problems? Let’s talk.
At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems.
Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”
Learn more about us at www.vivo-us.com
What You’ll Do
Be the go-to voice for our customers
- Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
- Deliver fast, helpful answers that leave customers smiling
Make returns painless
- Sort out incorrect returns and get things back on track
- Issue refunds when needed
- Work with Amazon and other marketplace reps to resolve cases
Fix shipping and replacement hiccups
- Create labels for replacement parts
- Cancel orders before they ship when needed
- Ship and test replacements so customers get exactly what they need
Your Schedule
- Monday – Thursday 8 am - 4:30 pm, Friday 10 am - 7 pm
- Every 9th Saturday: 8 am – 4 pm
- Location: Onsite at our Goodfield, IL location
Why You’ll Love Working Here
- Free health insurance for employees
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) retirement plan
- Anniversary bonus plan
- Referral program
- A work hard / play hard culture with a team that has your back
Salary : $19 - $20