What are the responsibilities and job description for the IT Support Intern position at Vivie?
Schedule: Flexible for the right candidate
Scope
Scope
- This internship offers a unique opportunity to gain hands-on experience in IT support and customer service while assisting our IT department in maintaining and troubleshooting systems.
- Assist in resolving technical issues related to hardware, software, and networking.
- Provide support to end-users via email, phone, and in-person, ensuring timely responses and resolutions.
- Help maintain and update documentation for IT processes and procedures.
- Assist with the setup and installation of new devices, software applications, and peripherals.
- Help maintain an organized IT help desk, tracking and prioritizing support requests using ticketing software.
- Participate in IT projects and initiatives as assigned.
- Support inventory management of IT equipment and supplies.
- Conduct basic troubleshooting and escalate complex issues to senior team members as necessary.
- Learn and apply best practices in IT security and data protection.
- Stay updated on emerging technologies and trends relevant to the IT support field.
- Collaborate with team members on special projects and initiatives as needed.
- The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
- High school diploma.
- Some college coursework is preferred, especially in focus areas of healthcare, administration, IT, business, or a related field.
- Ideal for students or recent college graduates looking to gain practical experience in IT Support.
- Must complete and pass a state required background study.
- Able to physically perform the duties required by the position.
- Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.
