(Senior) Customer Experience Specialist

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

As (Senior) Customer Experience Specialist, your responsibilities will include:

• Product Expertise for Event Organizers: Support our customers in setting up and using our platform, respond to inquiries, troubleshoot issues, and assist with advanced features
• Technical Consulting & Platform Integration: Advise customers on technical integrations (APIs, webhooks, third-party tools) and help them optimize workflows and maximize the value delivered through vivenu
• Multichannel Support: Communicate clearly and professionally via chat, email, and phone—always tailored to the individual needs of our customers
• Handling Complex Inquiries: Resolve escalated or sensitive cases in a solution-oriented manner to ensure a positive customer experience
• Documentation & Self-Service: Maintain and expand our help documentation, FAQs, and self-service resources to ensure scalability and ease of use
• Cross-Functional Collaboration: Share customer feedback and improvement suggestions regularly with product, engineering, and other relevant teams
• Live Event Support: Occasionally support organizers on-site at live events and gain hands-on insights into events such as sports games or festivals
• Support for Ticket Buyers (B2B2C): Provide professional support to ticket buyers—always in line with the guidelines and brand standards of our organizers
  
  
  

What you will need to succeed in this role:

• Customer-Centric Mindset: A passion for achieving the best outcomes for organizers and their customers
• Enthusiasm for Product Excellence: A strong desire to deeply understand the vivenu platform, master its features, and develop the expertise needed to provide tailored advice to customers
• Technical Aptitude: Confidence in working with software platforms and resolving technical challenges, including APIs and webhooks
• Analytical Skills: The ability to identify trends in customer requests and translate them into actionable recommendations
• Excellent Communication Skills: The ability to tailor messages to different audiences and deliver outstanding support via chat, email, and phone
• Adaptability: The capacity to switch between different tasks and thrive in a dynamic, fast-paced environment
• Problem-Solving & Empathy: A natural talent for understanding and resolving customer issues with empathy, clarity, and composure
  
  
  

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.