What are the responsibilities and job description for the DRP Compliance Specialist position at VIVE Collision?
Join a Team Fueled by People, Process, and Passion
At VIVE Collision, our philosophy is simple: People, Process, and Passion guide everything we do. We are looking for a DRP Compliance Specialist who embodies these values, who builds strong relationships, thrives in structured processes, and is passionate about elevating performance and delivering exceptional quality across our Direct Repair Program (DRP) partnerships.
Position Overview
As a DRP Compliance Specialist, you will play a critical role in evaluating and optimizing DRP performance across several major carrier accounts. This home-based role requires 30–60% travel depending on business needs and is ideal for a candidate who is analytical, organized, collaborative, and confident working with both internal team members and external partners.
You will monitor DRP metrics, identify key opportunity areas, and provide operational teams with insights that lead to sustainable improvements in performance, partner satisfaction, and referral volume.
Key Responsibilities
- Analyze DRP metrics and performance indicators across multiple carrier programs to identify trends, gaps, and opportunities.
- Prepare and deliver standardized audit reports to leadership, highlighting actionable insights and coaching recommendations.
- Conduct collision estimate audits with a strong understanding of repair operations, blueprinting standards, and insurer guidelines.
- Review estimates written in CCC and/or Mitchell platforms to identify missed operations, compliance issues, and areas impacting DRP scorecards.
- Collaborate with Operations to support the implementation of sustainable improvements that drive efficiency and strengthen DRP relationships.
- Build strong rapport with internal stakeholders and external carrier partners, serving as a trusted advisor and subject matter expert.
- Present detailed breakdowns of key performance drivers, using data to guide discussions and reinforce accountability.
- Enhance partner satisfaction and contribute to increased referral volume.
- Maintain strong organizational skills for scheduling, documentation, and follow-through.
What Makes You a Great Fit
- People-Focused: You cultivate strong relationships and communicate with clarity, professionalism, and empathy.
- Process-Oriented: You thrive in structured workflows and maintain a disciplined approach to evaluating and improving performance.
- Passion-Driven: You take pride in delivering exceptional quality and supporting teams to achieve their best.
Qualifications
- Must reside in CT, MA, ME, NH, NJ, NY, PA, RI, or VT.
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and self-motivated.
- High-level understanding of DRP metrics, performance standards, and program requirements.
- Collision estimating and/or estimate auditing experience required, including proficiency with CCC and/or Mitchell platforms.
- Strong knowledge of collision repair processes and insurer guidelines.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
- Ability to analyze data and present findings confidently and clearly to various audiences.
- Ability to travel 30–60% of the time based on business needs.
Why Join VIVE Collision?
- Home-based flexibility with meaningful field engagement
- Performance-based bonus opportunities
- Chance to directly influence DRP success, partner satisfaction, and operational performance
- A culture rooted in supporting people, refining processes, and fueling passion for growth
How to Apply:
If you’re a relationship builder with a passion for data-driven improvement and want to join a team committed to People, Process, and Passion, we encourage you to apply with your resume and a brief cover letter highlighting your DRP experience.