What are the responsibilities and job description for the Repairs Lead position at Vivacity Tech PBC?
Brief Description
The Repairs Lead is responsible for oversight of a team of Operation Associates who focus on the full cycle of computer repairs including repairs, intake, and quality assurance.
What We Will Give You For Your Hard Work
The Repairs Lead is responsible for oversight of a team of Operation Associates who focus on the full cycle of computer repairs including repairs, intake, and quality assurance.
What We Will Give You For Your Hard Work
- $51,000 - 55,000 Salary (depending on experience)
- 401(k) with generous company match and immediate vesting
- Excellent Non-Accrued Paid Time Off policy
- Up to 80 hours Sick Time per year
- 96 hours off per year for volunteer opportunities
- 10 paid holidays per year
- Award winning work environment
- Development Reimbursement of $1000 per year
- Medical, Dental, Vision, Voluntary Benefits, Pet Insurance, and more
- Hire, train and develop team members towards successful performance in their roles
- Evaluate employee performance and provide feedback
- Create and monitor schedules and work times including approving and managing time cards
- Resolve employee issues and disputes, partnering with the P C team when necessary
- Research and propose new processes or projects for the team, implementing upon approval
- Complete and guide teammates through computer repair process, cleaning, removing, and replacing parts using provided tools
- Complete and guide teammates through troubleshooting device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
- Complete and guide teammates through quality assurance review of all completed repairs, ensuring technology is working to customer and Vivacity expectations
- Return devices that do not meet Vivacity expectations to the designated individual, explaining the issues that occurred and how to prevent them
- Prepare serviced products for shipment, creating boxes and packing to ensure safe and timely delivery
- Support other Technical Services Teams when needed
- Communicate team supply needs for parts and tools necessary to complete repairs
- Cross train teammates in Production to assist as business dictates
- Present relevant work updates and repair data to the Site Manager
- Excellent verbal and written communication skills
- Expert technical skills with the ability to assist and train others
- Excellent supervisory and interpersonal skills
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Extremely proficient with necessary system applications with ability to learn new or updated software
- Carry passion.
- Desire excellence.
- Keep dreaming.
- Build community.
- Be Vivacious.
- Minimum two years relevant experience required
- Associate’s degree or equivalent combination of education and experience preferred
- Prior supervisory experience preferred
- Certifications, or the ability to obtain, required
- HP, Lenovo, Asus, Acer, Dell, and/or Apple Certification
- Prolonged periods of sitting or standing as needed to complete repairs
- Ability to work within a high level of noise and some dust
- Ability to lift up to 50 pounds in accordance with product inventory
- Ability to utilize required toolkit as necessary for repairs
Salary : $51,000 - $55,000