What are the responsibilities and job description for the Patient Coordinator position at Viva Wellness Center?
Patient Coordinator
Portuguese-speaking candidates are strongly encouraged to apply.
Stoneham, MA
Full-Time / Part-Time
Competitive Pay Bonuses
Viva Wellness Center is seeking a polished, organized, and patient-focused Medical Receptionist / Patient Coordinator to join our growing wellness and aesthetics team.
We are looking for someone with strong communication skills, excellent customer service, and the ability to create a premium patient experience from the first interaction.
This role is ideal for candidates who enjoy working in aesthetics, wellness, beauty, or luxury client service environments.
Responsibilities
- Welcome and assist patients professionally
- Manage scheduling and appointment confirmations
- Answer calls, texts, and patient inquiries
- Coordinate patient flow and daily operations
- Maintain organized records and front desk systems
- Support patient retention and rebooking
- Assist with memberships, packages, and treatment coordination
- Deliver exceptional customer service at all times
Requirements
- Fluent Portuguese REQUIRED
- English proficiency REQUIRED
- Strong communication and interpersonal skills
- Professional appearance and attitude
- Organized and detail-oriented
- Comfortable with computers, scheduling systems, and multitasking
- Customer service experience required
- Experience in medical office, med spa, aesthetics, dental, or hospitality is a plus
Preferred Qualities
- Positive and energetic personality
- Reliable and punctual
- Sales/customer experience mindset
- Ability to work in a fast-paced environment
- Passion for wellness, aesthetics, and patient care
Compensation & Benefits
- Competitive hourly pay
- Performance bonuses
- Growth opportunities
- Professional and supportive environment
- Employee perks and discounts
To apply, please send:
- Resume
- Brief introduction about yourself
- Availability
to: giselle@vivawc.com / wellnesscenterviva@gmail.com
Pay: $20.00 - $26.00 per hour
Work Location: In person
Salary : $20 - $26