What are the responsibilities and job description for the NOC Technician - Onsite position at VIVA USA INC?
Title: NOC Technician - Onsite
Mandatory skills:
IP networking, protocols,
network monitoring tools,
VPN, BGP, MPLS, SIP,
Network Operations, Telecom,
AWS Cloud surveillance,
Network monitoring, response, Technical support, Outage support,
network diagrams, Visio, ServiceNow,
Call Center, NOC,
computer networks, computer systems, telecommunications infrastructure, network alerts, troubleshoot issues, network performance checks,
Maintain records, quality control, remote operations, cloud operations, remote network surveillance, event response,
erviceNow Incident, Change, Problem Management, SLA timelines
Description:
Job Summary
Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Roles and Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Qualifications & Skills
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1 years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly
Preferred Skills
Experience in Network Operations or Telecom
Certifications: Network , Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance
Work Environment
Call Center
Network Operations Center (NOC)
Corporate Office
Key Responsibilities
Network monitoring and response
Technical support
Outage support
Top Contributions (First 90–120 Days)
Work independently
Support outage resolution
Deliver technical troubleshooting
Must-Have Qualifications
Strong working knowledge of IP networking & interoperability standards
1 years troubleshooting IP network connectivity
1 years troubleshooting routers, switches, servers, endpoints
Experience with VPN, BGP, MPLS, SIP
Nice-to-Have Skills
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)
Software Proficiency
Preferred: ServiceNow
Notes:
Schedule: Mon, Off Tues, Wed, Thurs , Fri, 7:00 AM – 5:30 PM CST
100% Onsite
Temp- possible FTE opportunity (based on performance & business needs)
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Sridharan Marimuthu
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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