What are the responsibilities and job description for the Business Analyst - Onsite position at VIVA USA INC?
Title: Business Analyst - Onsite
Mandatory skills:
business analysis,
IT, technology,
requirements elicitation, interviewing, facilitation, stakeholder-management,
Microsoft 365, Word, Excel, PowerPoint, Teams, SharePoint, collaboration tools,
Microsoft Visio, process mapping, workflow documentation, technical diagrams, business diagrams,
documentation recovery, IT operational maturity, knowledge-management, process-standardization initiatives,
documenting cybersecurity, infrastructure, disaster recovery, business continuity, IT service-management processes,
SharePoint-based documentation repositories, governance,
ITIL, NIST, CIS, security frameworks
Description:
The client is looking for a Business Analyst - Advanced
SCOPE OF THE PROJECT:
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key client stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
DAILY DUTIES / RESPONSIBILITIES:
Lead discovery sessions, interviews, and workshops with IT teams and client stakeholders.
Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect client operations.
Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 10 years of demonstrated business analysis experience in complex IT or technology environments.
2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
7. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
3. Experience with SharePoint-based documentation repositories and governance.
4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
5. Government or other highly regulated environment experience.
REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.
PREFERRED EDUCATION/CERTIFICATIONS:
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.
ADDTIIONAL SKILLS & DUTIES:
Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Excellent written, verbal, organizational, and analytical skills.
Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Binodh Thankappan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
|