Regional Director of Operations

As the Regional Director of Operations, you will play a critical leadership role in overseeing multiple Viva Senior Living communities, ensuring they deliver exceptional resident experiences while achieving business objectives. Reporting to the Chief Operating Officer, the RDO is responsible for empowering Executive Directors at each community to excel, offering guidance, setting strategic goals, and monitoring performance. This role demands a combination of operational expertise, strategic thinking, and a genuine passion for enhancing the lives of seniors.

Key Responsibilities:

• Operational Excellence:
• Lead and inspire Executive Directors to achieve operational efficiency and high standards across all Viva Senior Living communities. Conduct regular performance assessments to ensure best practices and standards are upheld, identifying areas for improvement and implementing necessary changes.
• Strategic Leadership:

Collaborate with Executive Directors to set ambitious yet achievable goals aligned with Viva’s vision. Develop and drive the implementation of short- and long-term strategic plans, focusing on quality care, regulatory compliance, financial health, and resident satisfaction.

• Financial Performance & Budget Management:

Oversee budgets and financial performance of each community, ensuring revenue goals are met while managing costs effectively. Provide guidance to Executive Directors on budget planning, revenue optimization, and financial reporting to maximize profitability without compromising care quality.Cultivate a collaborative, supportive, and high-performing culture among Executive Directors and their teams. Provide mentorship, encourage professional growth, and support leadership development. Foster a sense of community and shared purpose, empowering each leader to excel in their role.Champion a resident-centered approach, ensuring all communities prioritize high-quality resident experiences. Work closely with Executive Directors to maintain strong relationships with residents and families, addressing concerns promptly and upholding Viva’s reputation for excellence in senior care.

• Team Development & Leadership:
• Resident & Family Engagement:
• Compliance & Risk Management:
• Ensure that all communities operate within regulatory guidelines, including health and safety standards, licensing requirements, and resident rights. Conduct regular audits, oversee quality control, and establish best practices for risk management.
• Business Growth & Community Outreach:

Support community outreach efforts and market expansion strategies to grow Viva’s presence. Collaborate with the Executive Directors to develop and implement marketing and sales strategies that strengthen occupancy rates and enhance brand visibility.

• Performance Metrics & Continuous Improvement:

Establish, track, and analyze performance metrics, working with Executive Directors to continuously enhance service delivery, operational efficiency, and resident satisfaction. Lead by example in fostering a culture of continuous improvement and excellence.

Qualifications:

• Bachelor’s degree in business administration, Healthcare Management, or related field (Master’s degree preferred)
• Experience in multi-site operational management, ideally within senior living, healthcare, or hospitality industries
• Demonstrated success in leading and developing high-performance teams
• Strong financial acumen with experience managing budgets and achieving financial targets
• Knowledge of assisted living, memory care, and independent living environments is highly desirable
• Exceptional communication, leadership, and organizational skills
• Ability to travel frequently within the region